12-22-2014 04:58 AM - edited 03-17-2019 01:23 AM
I have an issue with the 7916 expansion module on a Cisco 7965 phone. The sidecar loads properly (wilt all the configured extensions) and the page 1 & 2 buttons on the bottom luminate correctly. However, the side LED buttons do not light when a line is in use. I can press an extension and it calls correctly but only briefly flickers green then does not light. I have switched sidecar, power supply and phone as well as looked at the configuration setting in CM. Any config/solution someone has come across that they may be able to help with? Thanks in advance for any information.
Solved! Go to Solution.
12-29-2014 01:12 PM
Are you using the default presence groups or subscribe css's? If you made changes here, the phone may not have the privileges to see if the line is in use if I recall correctly.
12-22-2014 05:38 AM
Hi.
Did you configure 7916 buttons as BLF and not as simple speed dials?
Let me know
Regards
Carlo
12-29-2014 04:51 AM
They are configured as BLF. Still have had no luck, we opened a ticket with Cisco but no results yet. If you have any other ideas I am more than willing to give them a go. Otherwise, I will post the result from Cisco later.
Thanks for the response!
12-29-2014 10:18 AM
Hi Ronald.
Did you try to configure one of 7965 button as BLF speed dial?
Did it work?
Which version of CUCM are you running?
Which firmware 7965 is running?
Let me know
Regards
Carlo
01-02-2015 04:23 AM
Thanks for your assistance, see the above reference to the correct answer by Brandon Pierce.
12-29-2014 01:12 PM
Are you using the default presence groups or subscribe css's? If you made changes here, the phone may not have the privileges to see if the line is in use if I recall correctly.
01-02-2015 04:24 AM
Bravo Sir!
01-02-2015 07:32 AM
Glad we could help. Figured it was something simple as this feature either works or it doesn't based on those settings alone.
01-02-2015 04:22 AM
Brandon Pierce,
That was it, thank you so much for your help!
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide