I am trying to reset the administrator password for my CUCM ver 11.5 I have ssh via VSphere client to the server and selected "Console." At the comand once logged in I am at a user "administrator" I then type utils reset_application_ui_administrator_passsword. I am then prompted for Enter New Password and Reenter. The change is accepted.
I then open a browser and, as usual enter my Publishers IP address e.g. 10.X.X.X and am at the sign on page. My username of administrator with the new password lets me in.
PROBLEM:
When the session is closed or times out due to inactivity I can't sign in with administrator username and the newly created password that worked. I think there might be needed step in the console session but I can't find any reference to my "like problem." Can you assist?
