04-22-2016 05:28 AM - edited 03-18-2019 11:57 AM
Hi,
I have installed a Cisco BE6000 in one of my customer headquarter. This device manage two additional site.
In one of this site which is called site 2, I can't make a call with the cisco IP phone 7841 series after entering client matter code, I heard the busy tone. There is no problem with other phone series and the cisco Ip phone 7841 series work well in the headquarter and the site 1.
Thanks for your help,
Best Regards,
Aristide
04-22-2016 02:08 PM
Do they both use the same RP?
What troubleshooting have you done?
04-22-2016 05:36 PM
Hi Jaime,
Yes they both use the same route pattern. I have not made any troubleshooting because I am so confuse about this problem.
Regards,
Aristide
04-22-2016 06:26 PM
So, do they both have the exact same config??
Or what is different between them?
04-23-2016 05:23 AM
Normally, they both have the same config but I will check the configuration again.
Regards,
Aristide
04-26-2016 08:25 AM
Hi Jaime,
They have the same config but when we get the prompt for Client Matter Code, we don't have time to enter the code and we heard a busy tone only with IP phone 7841 series
Regards,
Aristide
04-26-2016 10:30 AM
I'd probably try different FWs for those phones.
04-26-2016 10:33 AM
Hi Jaime,
I don't get you, what is FWs?
Regards,
Aristide
04-26-2016 10:39 AM
FirmWare
04-22-2016 06:04 PM
Is the issue specific to the RP which has FAC/CMC ? Try to create a test RP without CMC and use it.
Does the call reach the GW or fails at the CUCM itself ?
04-23-2016 05:21 AM
Hi,
I have created a RP without CMC and it works well.
The call goes to busy tone after dialing the CMC. i will look forward the configuration of this IP phone because it is just the IP phone 7841 series which made this problem only at the site 2.
Regards,
Aristide
03-05-2020 11:18 PM
Hi all,
We use cisco ip phone 7841with IMS.
We are facing below issue with CISCO SIP devices:
Could someone help us?
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