I've just install and it's always saying ''Configuring IP''.
The softphone is just displaying the date and time.
The only thing that seem to work is the enteprise directory. I can see our company phone directory with name of employee and extension number.
device name = SEP(MAC adress)
TFTP server ip server is good.
I can download my cnf.xml file with this command :
tftp 172.16.111.2 get SEP(MAC adress).cnf.xml (Transfert successful)
In the status of the softphone it says :
File not modify SCCP42.9-0-3S
Failed update CTL
I also did a netstat -an :
TCP 192.168.111.185:49806 172.16.111.2:6970 ESTABLISHED
TCP 192.168.111.185:49807 172.16.111.2:2000 TIME_WAIT
My call manager admin says the phone is registered in call manager.
If someone has an idea where i should start looking.
Solved! Go to Solution.
Well it seem that your are right.
My system admin copied my desktop phone profile and only change my SEP(MACadress).
But she tell me that she doesn't have the choice to choose CIPC.....
We have another employee that has CIPC and in his profile she has the CIPC choice.
Just to test my installation i use the SEP(Macadress) of the other employee in my CIPC and my softphone work great.
We bought two license.
We must be missing something.
She tell me that the phone type is stuck to 7942 and the phone button template doesn't include the choice for CISCO IP COMMUNICATOR.
I'm guessing that since she copied my desktop 7942 phone that after you cannot change the phone type.
So probably she need to delete this phone and recreate a new one with the proper phone type selected?
You are right my system admin doesn't know how to administer the system. Not really good for us.
We finally got it running but it tool 2-3 week for the service company to come in and do the modification.
They did exactly what you told me and created a new IPC phone.
I would like to thanks you for you help.