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Cisco IP communicator migration to Cisco Jabber

Our organization currently using CIPC. But CIPC EoL has been announced. So we are planned to migrate to the Jabber.


What will be the procedure and Is there any reference guide to this migration? 

Nithin Eluvathingal
VIP Mentor

Have a look on below deployment guide and it explain configurations for jabber.

There is no migrations document.

Response Signature

Vaijanath Sonvane
VIP Advocate


There is no procedure or document which can provide details about migration from CIPC to Jabber. I would recommend to consider following details:

1. List all the features that you are using today with CIPC and how those can be implemented with Jabber.

2. How directory is synchronized with CUCM? Cisco Jabber device configuration requires end user entry in User Management.

3. How users are authenticated (CUCM local or AD)? The users must login to Jabber using their username and password credentials.

4. CUCM license type to allow multiple devices to be associated with user during migration process?


There are many other details that needs to be considered, such as deployment type, service discovery, user management, security certificates and so on.  I would recommend you to go through the planning guide for Cisco Jabber: 



Please rate helpful posts and if applicable mark "Accept as a Solution".
Thanks, Vaijanath S.

Adam Pawlowski
VIP Advocate

To echo what was already said, Jabber sort of combines the old personal communicator and ip communicator into one product.


Depending on the organization's needs, you may or may not want to deploy the full UC feature set, as you may have solutions in place. There are key differences in how the two items operate, but at a minimum:


You can deploy in "phone only" mode and run bare bones if this is desired. If you want to add contacts, you have to bring up additional infrastructure.


Jabber does require an account to authenticate and tether the device to. If you didn't have one before, you'll need one now. As noted, if you add devices to an existing user, it changes the license type. If you did not have them tied to a user, and are creating an account to sign in generically, then they are equal assuming the CIPC is erased, as both use an Enhanced license.


The client can use up to 8 lines provided your infrastructure is current enough to support it, however, there are behavioral differences which may be important and require some additional planning. Jabber is oriented around the user, signed into the client. Shared lines with voicemail present a challenge, as do shared lines with calls coming on/off hold.


DNS records are required, but, TFTP options are not.


Once you introduce directory data, you may find the way Jabber uses end user data, versus caller ID data and such, to be a concern if your organizational directory is not in line with the telephone system.


It is harmless enough to create Unified Client Services Framework device, and supply manual server settings to Jabber, to see how the application works and what challenges it may present.

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