Cisco IP communicator sometimes endlessly configuring IP

[johnweet_1]

I have the Cisco IP communicator installed on my PC.  I use it extensively when working from home.  Mostly it works fine. I start up the PC, I connect to the VPN, the communicator then finds my settings and it works.  Sometimes it just shows "configuring IP" continuously.  I can exit and restart, I can shut down the PC and restart and it makes no difference. The next day I log on and it works.

Where should I start looking to fix this problem.  I am just an enthusiastic user, I am not an IT professional.

I have version 8.6.1.0 installed

Any suggestions appreciated

[Manish Gogna]

Hi John,

Please check if you are signing into the system with admin rights. Ideally it requires a packet capture from the PC while the issue is seen to see where exactly the issue is. So, if you experience the issue next time, get a packet capture from the PC using wireshark after launching CIPC until it gets stuck on Configiring IP and post it here.

HTH

Manish

[johnweet_1]

I do not have admin rights to the PC, is that what you mean. 

What I have noticed on two occasions is the following

I start the PC

I connect via VPN

I start the ip communicator

It shows "Configuring IP" endlessly

I reset the wireless router

When the router comes back on the communicator still shows configuring IP

The VPN reconnects automatically then the IP Communicator connects correctly with no action on my part

Does this help pinpoint the issue? 

[Hythim Ali El Hadad]

Confirm the network reachability before opening the communicator

check ip config and that you can ping your CUCM

[johnweet_1]

Thanks for the response.  I have forwarded to my IT team

[johnweet_1]

The latest situation:

When I got the issue I pinged the two servers we use and found I was able to access both

I figured out a work around.  Each time I get the issue I disconnect the Wifi and then  re-connect. the phone then registers. 

This worked fine for a while but now I see a different issue.  I start the PC, I connect to the VPN. When connected I open the communicator.  Communicator shows "Configuring IP" I disconnect the Wifi and then reconnect, the communicator then shows "Registration failed" and eventually returns to "configuring IP"

This issue is so frustrating as everything was working fine with the communicator and now it just won't work at all.  

[Manish Gogna]

Hi,

A packet capture is needed to pinpoint the issue. You can also download the CIPC problem report when the issue is experienced but that may not provide exact info for such an issue.

Procedure

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Step 1	Verify detailed logging is enabled. Right click Preferences > User tab > Enable Logging) before launching the Problem Reporting Tool.
Step 2	If possible, restart Cisco IP Communicator to put the application in a known state and to provide accurate logs. If the problem is intermittent or unexpected, capture the logs without restarting the application.
Step 3	Recreate the problem, if possible.
Step 4	Manually launch the Problem Reporting Tool (Start > All Programs > Cisco IP Communicator > Create CIPC Problem Report) and send the report to you.
Step 5	Provide the Zip file to the Cisco Technical Assistance Center (TAC) representative, if requested.

HTH

Manish