08-08-2011 02:20 AM - edited 03-16-2019 06:20 AM
Hi there,
After I did the Factory reset, 7962 is not booting.. Kindly help me..
I have tried with 349*** method also .. Orange->Red-> Green - Lights was blowing as per the procedure..
But its not booting still.. Every 5 mins once i can see the Headset,Mute&Spearker button on green and First line buttong on Orange.. Thats it
NO progress after this.. let me know wat to do next?
Thanks
Jeyabala
10-20-2011 08:41 AM
Hi,
I have the same problem as you. Made a factory reset, it stucks on Upgrading screen. Made a 349..... reset and stucks on the start up process.
Any idea?
05-20-2020 10:36 PM
I removed some 7962 switches for an active network to excess them. For security reasons, I need to erase the IPV4 IP address prior to excessing the IP phones. So, I placed them on a POE 3850 switch that is off the network and set to the factory default (no port setting or VLANS). Most of them would power up and I entered the password and erased the networking settings. Others would power up saying upgrading and stop there. Executed the factory default and the 349*** method. The switches power up with a blank screen and no indicators on at all. I just need to know whether the IPV4 IP address is cleared when the phone is in that state.
05-21-2020 12:29 AM
What I normally do with sulky phones is connect them to an isolated network with DHCP and Option 150 pointing to a separate TFTP server which in turn hosts the load files. That way I can force whatever version I want. I've brought a few back from the dead this way, after they've apparently died either during a FW upgrade or after a factory reset.
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