12-10-2018 12:06 PM - edited 03-17-2019 01:49 PM
I purchased this phone for my small business and I wanted to upgrade its firmware before provisioning it on my platform. I am trying to upgrade it using HTTP method which I had tried before for other Cisco models and it worked every time.
The running version is sip78xx.11-0-0MPP-7 Trying to upgrade to sip78xx.11-1-1MPP-897
This is the debug info from device:
4072 NOT Dec 10 20:00:53.894735 (877:877) dgetimage-XXTP complete - status = 100 4073 NOT Dec 10 20:00:53.900473 (877:877) dgetimage-GETIMG AUTH RAM FILE 4074 ERR Dec 10 20:00:53.903494 (877:877) dgetimage-sec_validate_image_file 4075 ERR Dec 10 20:00:53.904135 (877:877) dgetimage-sec_validate_image_file Cisco header size (340) 4076 ERR Dec 10 20:00:53.905112 (877:877) dgetimage-IMGAUTH_FILE_ERROR Not a valid cisco image header 4077 NOT Dec 10 20:00:53.905844 (877:877) dgetimage-astat = -1, realfname=sip78xx.11-1-1MPP-897.loads, buf->offset=0 4078 NOT Dec 10 20:00:53.907187 (877:877) dgetimage-GETIMG-DEBUG auth astat:[-1], VFY_SUCCESS:0
Any suggestion is appreciated.
12-10-2018 12:12 PM
Can you take a PRT from this phone and send it over? I would be able to help further after looking into it.
Thanks.
12-10-2018 01:51 PM
12-10-2018 02:05 PM
Any chance the files got overwritten while transferring? Or maybe the loads is corrupted?
I see the folder is for 11-1-1MSR2-1 whereas the loads file used is 11-1-1MPP-897
12-10-2018 05:03 PM
I did, I even tried other version. The error on all is same. Doesn't validate the image_file. I downloaded the file from here why is not valid?
9159 ERR Dec 11 01:00:25.558064 (1880:1880) dgetimage-sec_validate_image_file Cisco header size (340) 9160 ERR Dec 11 01:00:25.559407 (1880:1880) dgetimage-IMGAUTH_FILE_ERROR Not a valid cisco image header 9161 NOT Dec 11 01:00:25.560139 (1880:1880) dgetimage-astat = -1, realfname=sip78xx.11-2-1MPP-630.loads, buf->offset=0 9162 NOT Dec 11 01:00:25.560597 (1880:1880) dgetimage-GETIMG-DEBUG auth astat:[-1], VFY_SUCCESS:0 9163 NOT Dec 11 01:00:25.561055 (1880:1880) dgetimage-GETIMG: 2nd try for file sip78xx.11-2-1MPP-630.loads 9164 NOT Dec 11 01:00:25.564992 (1880:1880) dgetimage-handle_getimg_xxtp(): load server configured and ignore edge
12-10-2018 05:50 PM
This error is seen when the phone downloads a load file which is not meant for this model.
I assume you have already tried the following:
1. Downloaded a new set of image from cisco.com
2. Unzipped it in a new folder where no other images have been kept.
If not please attach a copy of the .loads file you are using.
Thanks.
12-10-2018 05:52 PM
Also I see that in the Upgrade Rule in Voice->Provisioning has been set as:
12-11-2018 08:45 AM
All the images I downloaded were from cisco.com
12-11-2018 08:52 AM
I understand they were downloaded form cisco.com. What I want to ensure is that there was no corruption during download. If you can follow these 3 steps we can rule that out from the equation: (along with any overwriting issues when we put it in a new folder)
1. Downloaded a new set of image from cisco.com
2. Unzipped it in a new folder where no other images have been kept.
3. Use proper Upgrade rule path
http://192.168.15.8/edward/test/remonta_test/<NEW FOLDER>/sip78xx.11-1-1MPP-897.loads
Thanks.
Thanks.
01-09-2020 07:54 AM
I have a very similar problem when trying to upgrade an 8851.
I am also having issue with the phone picking up its upgrade rule - the phone will not pick this line up out of the config file.
GUI SCREEN: Voice Tab->Provisioning Tab
-->
<!-- Firmware Upgrade -->
<Upgrade_Rule ua="na">https://lxsp.bwvoiplab.net:443/dms/Cisco-CP-78-68-88-3PCC/sip88xx.11-3-1MPP-697.loads</Upgrade_Rule>
Thanks for your help
01-09-2020 07:55 AM
01-10-2020 09:53 AM
I think you should post this as a new query. Else it gets lost in this one as the issue is different.
01-10-2020 09:52 AM
In the HTTP server ensure you replace all files from the new firmware. If possible add the new firmware files to a new folder and retry the upgrade from the new location.
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