cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
1152
Views
5
Helpful
5
Replies

Cisco Ip phone failed to repair my IP Phone,Cisco is a failed company

eng333m
Level 1
Level 1

7 days try to repair this ip phone and failed doing any thing

this Ip phone when connected to network ,show cisco logo ( like the attached photo )after 5 minute and no thing happen when i do reset factory by keys

and not seen in cucm

and can not connect it directly through ethernet

what i do with this ip phone, throw it or what ?????????????????

cisco can not resolve this problem

and no maintenance contact here and out or warranty

 

5 Replies 5

Dennis Mink
VIP Alumni
VIP Alumni

If you have a maintenance contract with your re-seller call the reseller to have it replaced as it would be covered under maintanance.  

Please remember to rate useful posts, by clicking on the stars below.

it is out of warrantly

aakozlov85
Level 1
Level 1

Hello!

It seems like your phone downloaded uncomportable firmware version.

Try this sequenses to reset phone:

Step 1 Unplug the power cable from the phone and then plug it back in.
The phone begins its power-up cycle.

Step 2 While the phone is powering up, and before the Speaker button flashes on and off,
press and hold #.
Continue to hold # until each line button flashes on and off in sequence in amber.

Then try to input these keys:

Soft reset (delete all files) 123456789*0#
Hard reset (format flash) 3491672850*#

failed to do hard reset
no thing changed
the phone still dead

any help plz for this phone