ā04-20-2016 12:01 PM - edited ā03-17-2019 06:40 AM
Hello,
I seeing a problem with an initial test deployment of IP Communicator SoftPhones in that the network is configured for a Voice VLAN and a Data VLAN
When I install a SoftPhone, VLAN data is active and ping is available to the TFTP address, and the Voice VLAN is not available also the address of the TFTP to the Voice VLAN is not active.
After the show ephone command does not have any information
However, when the IP Phone was configured only for 'ip dhcp pool Voice', worked well but the option 'Rings' and 'Background Images' was available only the basic version.
Where is the problem?
Maybe the problem with MS Loopback?
Robert
Solved! Go to Solution.
ā05-01-2016 09:45 AM
Hi Robert,
glad that you solved your issue.
For other issue, remove ip helper-address command from interface fastethernet1/0.10
Because the helper address is the same router, you don't need to define it.
HTH
Regards
Carlo
ā04-20-2016 12:38 PM
Hi Robert,
If IP Communicator is not able to reach the tftp server it remains with the previously downloaded config without showing extension an other options.
Is the tftp server reachable from data VLAN?
Windows could prevent CDP dll to be loaded and the IPC will not join voice vlan.
Please do a show CDP neighbor on the switch where the pc is connected to.
Let me know
Thanks
Regards
Carlo
ā04-20-2016 01:41 PM
Hi Carlo
Yes, tftp server reachable from data VLAN
from the switch:
Switch_1#show CDP neighbor
Capability Codes: R - Router, T - Trans Bridge, B - Source Route Bridge
S - Switch, H - Host, I - IGMP, r - Repeater
Device ID Local Intrfce Holdtme Capability Platform Port ID
CME_c7200 Fas 1/0 159 R 7206VXR Fas 1/0
Switch_1#
Thanks
ā04-20-2016 02:04 PM
Hi Robert,
Thanks for the output.
Can also please post the running config of your CME?
Also activate a debug tftp packets, restart the IPC. and post the output.
Thanks
Regards
Carlo
ā04-20-2016 02:49 PM
ā04-20-2016 02:55 PM
Hi Robert,
On dhcp pool Data, add option 150 ip 192.168.15.2
Reboot your PC and it should work
HTH
Regards
Carlo
ā04-21-2016 10:47 AM
Hi Carlo
I've done as you have written.
unfortunately, it does not work.
You may have other options?
Thanks for the hint
Robert
ā04-21-2016 11:40 AM
Hi Robert,
On IPC configure tftp address manually and see if it makes the difference
Please let me know
Cheers
Carlo
ā04-21-2016 12:26 PM
Hi Carlo
it does not work.
On IPC is tftp address manually
192.168.14.6
192.168.15.6
on tftp server is address
192.168.14.6
192.168.14.1
I add to CME Router:
# ntp server 192.168.15.2
# no ip domain-lookup
configuration ephone add:
# call-forward busy 6000
# call-forward noan 6000 timeout 18
I can ping 192.168.14.6 but not 192.168.14.1
ā04-21-2016 12:40 PM
Ok.
Please execute following commands in configuration mode on CUCME:
logging buffered 4096
logging monitor debug
end
debug tftp packets
term mon
Restart the IPC
Post the output
Thanks
Regards
Carlo
ā04-21-2016 01:15 PM
Hi
commands:
logging buffered 4096
logging monitor debug
do not works on CME router c7200
after 'debug tftp packets' and 'term mon'
and restart the IPC (settings button ** # ** )
nothing happen
ā04-30-2016 01:57 PM
Robert,
Can you attach the output of "show ver".
-Kevin Monteiro
ā04-30-2016 02:08 PM
ā04-30-2016 02:15 PM
Hi Robert,
Unfortunately it looks for me that CME does not support 7206VXR.
For more info please refer to Cisco Unified CallManager Express and Cisco
IOS Software Version Compatibility Matrix:
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucme/requirements/guide/33matrix.html
Do rate the post helpful.
-Kevin Monteiro
ā04-30-2016 02:34 PM
Hi Kevin
I have CME version 7.1.0.1, you think what version I have use CME
thanks for the hint
Robert
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