09-08-2015 07:20 AM - edited 03-17-2019 04:15 AM
Hello!
All of our IP phones (79 series, 78 series, 69 series, 99 series) are reloaded (have "Unregistred" status) when computer restarts or shuts down. Computer is connected to the phone switch.
At this momet I have log from port of the switch:
015267: Sep 8 20:24:39: %LINEPROTO-5-UPDOWN: Line protocol on Interface Gigabit Ethernet1/0/4, changed state to down
015268: Sep 8 20:24:40: %LINK-3-UPDOWN: Interface GigabitEthernet1/0/4, changed state to down
015269: Sep 8 20:24:44: %LINK-3-UPDOWN: Interface GigabitEthernet1/0/4, changed state to up
015270: Sep 8 20:24:45: %LINEPROTO-5-UPDOWN: Line protocol on Interface Gigabit Ethernet1/0/4, changed state to up
Can someone help me here? Thank you!
09-08-2015 08:49 PM
Hi Yuriy,
Can you check if you are running a firmware with the fix for the following bug for 89XX and 99XX IP phones
https://tools.cisco.com/bugsearch/bug/CSCun07540/?reffering_site=dumpcr
If the issue is seen with the firmware containing the fix then you need to get packet captures from the switchport while recreating the issue.
Manish
- Do rate helpful posts -
09-09-2015 01:50 AM
Manish, we are using one of the latest software version - sip8961.9-4-2-13.
09-08-2015 11:50 PM
Computer must be connect to PC port on the phone.
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide