10-23-2015 01:27 AM - edited 03-17-2019 04:40 AM
Hello,
Strange behaviour for Jabber on iPhone with Expressway & UCM (10.5).
Some user have no problems to login with Jabber and all services coming active.
Other users can login but the phone services do not activate.
In the Jabber-config.defaults.xml de tftp servers are configured.
But the logfile indicates no TFTP servers are defined/found:
services/impl/ConfigServiceImpl.cpp(185)] [ConfigService-ConfigServiceImpl] [findConfig] - findConfig key : [TftpServer1] is an alias for key : [TFTPPrimaryServer] actual lookup done on this key - value : []
[services/impl/ConfigServiceImpl.cpp(185)] [ConfigService-ConfigServiceImpl] [findConfig] - findConfig key : [TftpServer2] is an alias for key : [TFTPBackupServer1] actual lookup done on this key - value : []
[services/impl/ConfigServiceImpl.cpp(185)] [ConfigService-ConfigServiceImpl] [findConfig] - findConfig key : [TftpServer3] is an alias for key : [TFTPBackupServer2] actual lookup done on this key - value : []
[/TelephonyAdapterAuthentication.cpp(727)] [jcf.tel.adapter] [setCallManagerServerAddresses] - No TFTP servers
...
[/TelephonyAdapterAuthentication.cpp(713)] [jcf.tel.adapter] [setCallManagerServerAddresses] - No CCMCIP servers
...
ERROR [0x41b43000] [yservice/TelephonyAdapterUtils.cpp(1111)] [jcf.tel.adapter] [SetLocalIpAddressAndGateway] - No tftp server configured
Same error for CCMCIP servers.
CtiServers are discovered correctly.
rgds, Geert.
10-23-2015 02:07 AM
Please send the full jabber logs.
06-28-2016 12:13 PM
I have same problem mra client can login via internet as well but can not connect phone services
if user login using with csf device phone services does not work but when user login with tct device phone services works fine.
I uploaded expc/e and jabber cleint logs
11-10-2016 02:02 AM
I reported my problem to Cisco Tac. The Jabber client was trying to connect via Wifi and the DNS access was not working correctly.
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