Cisco Phone 7841 won't go to voicemail

[SamuelMudge16330]

Hello all, I have a Cisco model 7841 desk phone and when people call the phone doesn't go to voicemail at any point.

Thanks

Sam

[chathurangaj@kbsl.lk]

What about the other phone models ? are they getting ?

could you please check voice mail profile and inside the DN have you called
right profile ?

[SamuelMudge16330]

How do I check the voice mail profile?  I've logged into Voice mail many times and go through the prompts and nothing changes my voice mail set up.

[chathurangaj@kbsl.lk]

Is that only for one single phone or entire 7841 model ?

[SamuelMudge16330]

Just my phone

[George Sotiropoulos]

Hello Sam,

If you are the Call Manager (CUCM or CME?) Admin, then you will have to go to line settings and check if your line is set to be forwarded to Voicemail. If the settings are there and you will need to confirm that the CSS are correct (able to call Voicemail by your line)

Eitherwise, you will need to contact your Helpdesk Team to inform them about the case, since most probably your line is not set you be forwarded when no answered or when busy/not available to the VoiceMail Pilot.

Hope this Helps,

G

[SamuelMudge16330]

Thanks George.  I'll try my help desk.  I was hoping there was just some phone setting that, myself as a user,could just change but that doesn't appear to be the case.