Hi EveryOne,
I am running CUCM version 7.1 and facing a very strange error, Cisco Repository manager isn't started on publisher, although i can able to start it on subscriber.
Due to failure of this service I can't get the CDR reports.error code 10021 received during fetching CDR report through web page.
After troubleshooting through logs, I found this message "FATAL [main] cdrrep.FileManager (FileManager.java:748) - /var/log/active/cm/cdr_repository/preserve is not a directory! Please remove it. System exits"
As per CDR document, "preserve" should be directory in SQL DB, but in my case "preserve" is a file. I have to revert this file into directory but couldn't find any relevant document, can you please let me know how can i revert it.
Reference from document.