Cisco Repository Manager service not started

[tahirjamil]

Hi EveryOne,

I am running CUCM version 7.1 and facing a very strange error, Cisco Repository manager isn't started on publisher, although i can able to start it on subscriber.

Due to failure of this service I can't get the CDR reports.error code 10021 received during fetching CDR report through web page.

After troubleshooting through logs, I found this message "FATAL [main] cdrrep.FileManager (FileManager.java:748) - /var/log/active/cm/cdr_repository/preserve is not a directory! Please remove it. System exits" 

As per CDR document, "preserve" should be directory in SQL DB, but in my case "preserve" is a file. I have to revert this file into directory but couldn't find any relevant document, can you please let me know how can i revert it.

Reference from document.

 https://supportforums.cisco.com/t5/collaboration-voice-and-video/troubleshooting-cdr/ta-p/3117504#toc-hId-1138772138

admin:file list activelog /cm/cdr_repository

<dir>   car

<dir>   destination1

<dir>   destination2

<dir>   destination3

<dir>   preserve

<dir>   processed

<dir>   tmp

<dir>   trans

dir count = 8, file count = 0

admin:

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In my case from CUCM 7.1.0