Cisco Self Provisioning IVR - Fast Busy

[Joshua Davis]

Hello,

When I go to dial the directory number configured for the self provisioning IVR I get a fast busy tone.  I have done everything but look at traces to diagnose the issue.

I am using CUCM version 10.5.

I am using Cisco IPC as well as 8945 SCCP registered phones

I am following step by step using these two references:

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/11_0_1/sysConfig/CUCM_BK_C733E983_00_cucm-system-configuration-guide/configure_self_provisioning.pdf

https://www.youtube.com/watch?v=ZleSgStnad0

I perform every step but the LDAP steps.

When I go to dial my IVR number I get a fast busy.

Troubleshooting steps:

Checked to make sure this was not a dial plan issue DNA says the phone can reach the route point just fine.  In addition when then route point is called and I get a fast busy signal I get reverse caller ID on my phone with the CallerID of the route point being sent to my phone letting me know that this is not a dial plan issue.

1. Reset route point
2. Disassociated Application user / Reassociated application user from route point
3. Restarted the Self provisioning IVR and the CTI manager services.
4. Under User Management > User Phone/Add > Self-Provisioning Unselected and reselected the

Any help is much appreciated.

Thank you

Joshua

[Joshua Davis]

Hi here is some debugs

pnp.PnPRingingState (PnPRingingState.java:25) - 1234abcd1234 ~ 28/1 ~   PnPRingingState: Terminal name:[AutoReg_CTI_RP/[65000:AutoReg_PT:1/(P1-SelfProvisioningUser) GCID=(1,28)->ACTIVE]->ALERTING]->RINGING
pnp.PnPRingingState (PnPRingingState.java:26) - 1234abcd1234 ~ 28/1 ~   PnPRingingState: Got alerting, answer the call...
pnp.PnPRingingState (PnPRingingState.java:30) - 1234abcd1234 ~ 28/1 ~   PnPRingingState:...answered the call.

pnp.PnPRingingState (PnPRingingState.java:34) - 1234abcd1234 ~ 28/1 ~   PnPRingingState: changed state from Ringing to connected.

pnp.PnPEventDistributor (PnPEventDistributor.java:129) - 1234abcd1234 ~ 28/1 ~  Received CallCtlConnDisconnectedEv
ad(com.cisco.ccm.pnp.PnPMain@2ddcec)] pnp.PnPMain (PnPMain.java:162) - PnPMain After putting it to the main Queue. Size:3
np.PnPCallStateMachine (PnPCallStateMachine.java:478) - 1234abcd1234 ~ 28/1 ~   PnPCallStateMachine: Received release Event
np.PnPState (PnPState.java:73) - 1234abcd1234 ~ 28/1 ~  CallCtlConnDisconnectedEv received
np.PnPState (PnPState.java:74) - 1234abcd1234 ~ 28/1 ~  CallCtlConnDisconnectedEv - CSM Pool size before releasing CSM:99
np.PnPCallStateMachinePool (PnPCallStateMachinePool.java:46) - 1234abcd1234 ~ 28/1 ~   PnPCallStateMachinePool: Clean the CSM
pnp.PnPCallStateMachine (PnPCallStateMachine.java:338) - 1234abcd1234 ~ 28/1 ~  PnpCallStateMachine: AddInternalQueueElement
pnp.PnPEventDistributor (PnPEventDistributor.java:135) - 1234abcd1234 ~ 28/1 ~   Received default
np.PnPState (PnPState.java:78) - PnPState CallCtlConnDisconnectedEv - CSM Pool size after releasing CSM:100
ad(com.cisco.ccm.pnp.PnPMain@2ddcec)] pnp.PnPMain (PnPMain.java:160) - PnPMain Got one callchangedevent. Putting it to the main Queue. Size:3
ad(com.cisco.ccm.pnp.PnPMain@2ddcec)] pnp.PnPMain (PnPMain.java:162) - PnPMain After putting it to the main Queue. Size:4
ad(com.cisco.ccm.pnp.PnPMain@2ddcec)] pnp.PnPMain (PnPMain.java:160) - PnPMain Got one callchangedevent. Putting it to the main Queue. Size:4
ad(com.cisco.ccm.pnp.PnPMain@2ddcec)] pnp.PnPMain (PnPMain.java:162) - PnPMain After putting it to the main Queue. Size:5
ad(com.cisco.ccm.pnp.PnPMain@2ddcec)] pnp.PnPMain (PnPMain.java:153) - PnPMain Got one callchangedevent
ad(com.cisco.ccm.pnp.PnPMain@2ddcec)] pnp.PnPMain (PnPMain.java:160) - PnPMain Got one callchangedevent. Putting it to the main Queue. Size:5
pnp.PnPEventDistributor (PnPEventDistributor.java:146) - 1234abcd1234 ~ 28/1 ~   Inside call changed event default - Dropping this event:205 event name:CallCtlConnDisconnectedEv 8001:AutoReg_PT:1
BUG [ObserverThread(com.cisco.ccm.pnp.PnPMain@2ddcec)] pnp.PnPMain (PnPMain.java:162) - PnPMain After putting it to the main Queue. Size:6

pnp.PnPEventDistributor (PnPEventDistributor.java:146) - 1234abcd1234 ~ 28/1 ~   Inside call changed event default - Dropping this event:107 event name:ConnDisconnectedEv 65000:AutoReg_PT:1
pnp.PnPEventDistributor (PnPEventDistributor.java:86) - PnPEventDistributor: received call event
pnp.PnPEventDistributor (PnPEventDistributor.java:129) - 1234abcd1234 ~ 28/1 ~  Received CallCtlConnDisconnectedEv
pnp.PnPEventDistributor (PnPEventDistributor.java:283) - 1234abcd1234 ~ 28/1 ~  CallCtlConnDisconnectedEv CSM already released
pnp.PnPEventDistributor (PnPEventDistributor.java:135) - 1234abcd1234 ~ 28/1 ~   Received default
pnp.PnPEventDistributor (PnPEventDistributor.java:146) - 1234abcd1234 ~ 28/1 ~   Inside call changed event default - Dropping this event:205 event name:CallCtlConnDisconnectedEv 65000:AutoReg_PT:1

[fabien_damien]

Hello Joshua,

were you able to find a solution for your problem?

Thanks.