What rights are assigned to the user. You’ll need at a minimum CCM end user, but commonly also CTI access is also granted.
On the end users.
Find the user with the problem and then look at what access groups he/she/it belongs to. See the example below from our setup.
The once with arrows are the once that are needed for the access to the self care portal. The others are often granted as they are generally needed as well for other common functions. Please note that you will not find an access group named like in the picture as this is a custom one that we use.
From what I could tell you can access the self care portal. What you're asking about now is something unrelated to what you first asked about. Have you verified that the device where you are trying to use the code is the one that has the MAC address as seen in your screenshot? Also have you verified that the device is getting the required TFTP setting by the DHCP scope option 150? Without this is would not find it's way to the CM.
@yalcinsoft wrote:
I also did not understand that you said dhcp 150
Your devices needs to know how to reach CM, it does that by communicating with the TFTP service where it gets the configuration file and that file contains all the information the device needs to register. The device knows about the TFTP server from the IP information it gets from the DHCP server, more specifically from option 150 in the DHCP scope that contains the IP of the TFTP server.
You’ll get support on the community. If this is not enough for you please reach out to a reputable Cisco system integrator to get their help with this.
