Cisco Unity 9.x MWI

[G3261]

I would appreciate if anyone can tell me how to turn off of the message indicator light after you have listen to  voice mail messages. Currently,  you need to do something with the message (like save, move or delete) before MWI turns off. In our old system (call pilot), even if you hear the partial message, the system will auto save messages for you to retrieve later. Thanks

[Rob Huffman · Accepted solution]

hi there,

From your description I believe you are looking for this setting;

Mark Messages Saved When Users Hang Up or Are Disconnected

By default, when users listen to a message by phone, Cisco Unity Connection retains the message as-is—either as a new or saved message—unless users indicate otherwise before hanging up or being disconnected. However, some users may prefer that Connection marks all messages saved as soon as they access the message.

To Specify That Messages Are Marked Saved When Users Hang Up or Are Disconnected

---

Step 1 In Cisco Unity Connection Administration, find the user account or template that you want to edit.

Step 2 On the Edit Menu, click Playback Message Settings.

Step 3 On the Playback Message Settings page, under While Playing Each Message, change the value of the When a Call Is Disconnected or the User Hangs Up field to Save Message.

Step 4 Click Save.

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/7x/user_mac/guide/7xcucmacx/7xcucmac040.html#wp1277874

Cheers!

Rob

Please support CSC helps Kiva

https://supportforums.cisco.com/blog/12122171/cisco-support-community-helps-kiva

[G3261]

I really appreciate your quick answer on this one....I changed this setting and everything is fine. Thank you