Buy or Renew
Buy or Renew
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
cancel
Start a conversation
297
Views
0
Helpful
1
Replies

Cisco Unity Auto attendant Recording

lewisb
Level 1
Level 1

‎11-01-2018 07:35 AM - edited ‎03-18-2019 12:33 PM

We are having an issue after we upload the WAV file to the call handler. 

When you call the number from an outside line (like a cell) the file plays fine, but when called from another voip line it plays crazy. 

Can anyone please help. We are running Unity Version 11.5.1.12900-21

Labels:
0 Helpful
1 Reply 1

Anthony Holloway
Cisco Employee
Cisco Employee

‎11-01-2018 08:32 AM

Since CUC transcodes audio on the fly, I find that pretty odd. Maybe you are reaching two different areas of the system, when you call from OffNet vs OnNet? Can you confirm that you are hitting the exact same spot through RTMT or logs?

Also, which codec is used on the call flow from the outside, vs the call flow internally? Is there even a difference? Is there a media resource being invoked? Perhaps you have a bad PVDM?

How did you record the audio?
0 Helpful
Customers Also Viewed These Support Documents