Cisco Unity Connection 8.6 Problem

[Helmi Muzammil]

Hi All, I have one pair Cisco UCXN Publisher and Subscriber in different UCS server (Site A and B).

Site A use voicemail system in Publisher and Site B use voicemail system in Subscriber.

UCS server where UCXN Subscriber installed (SIte B) had crashed. Now I have some problem when i pressed message button, sound " Sorry, Opening Greeting is not available, Operator is not available " not " Enter your pin followed by #"

voicemail system in Site A is working well.

What should I do?

Thanks,

Helmi

[testeven]

Hi Helmi,

You can try running this command on the Subscriber's CLI: "utils cuc cluster overwritedb". This command will copy the database and other relevant files from the Publisher over to the Subscriber server and might help resolving the greeting issue.

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/cli_ref/8_6_1/cli_ref_861.html#wp41922

Regards, 

Tere. 

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[Sarg .]

yes you need to rebuild the server as Helmin mentioned. But this is the reason you are facing the problem you are facing now.

Your configuration should have been like this:

1)     Creat Site B voice-mail huntlist

2)     Put the voicemail ports for Unity Con B into a line group and make it the primary ports or put at the top of the hunt                list

3) Put the voicemail ports for Unity Con A into a line group and make it the secondary ports or put at the buttom of the          huntlist

By do this, you would failed over to server A.   A work around while you are rebuilding the Sub, you can just give the users in site B the save voice mail profile that is being used by Site A

If you go to this link, you will see how a similar problem to yours was resovled.

http://voiceinitiate.com/2013/03/31/unity-connections-8-5-1-10000-26-publisher-node-rebuild-after-crash/

The only difference this time was that it was the publisher that failed and not the sub.   But to be honest, procedure is almost the same. There is just one command that is differnce.

  it the link above link, the Command    ' utils cuc cluster renegotiate was used.  in your case you will user the command 'utils cuc cluster overwritedb'. Thats the only difference.

[Helmi Muzammil]

Hi Testeven and Serenity,

I have tried ' utils cuc cluster writedb ' and ' utils cuc cluster renegotiate ' but both of them were failed.

What should i do?

Thanks,

Helmi

[Sarg .]

Hello,

It looks like your server has gone into read-only mode. I would rebuild it if I were you. You were not supposed to used

'utils cuc cluster renegotiate'  that is for rebuilding/re-syncing the Publisher server. As it is your sub that is having problems,  the command that you needed was , 'utils cuc cluster overwritedb'.  That  was  really the only command you needed.

You can find the step-by-step guide  for rebuilding your server here:

http://voiceinitiate.com/2013/03/31/unity-connections-8-5-1-10000-26-publisher-node-rebuild-after-crash/

Remember to use 'utils cuc cluster overwritedb' instead of 'utils cuc cluster renegotiate'

If you want to know what the difference between these two commands are then check the: 'utils cuc cluster CLI commands’ section  in  the link below.

'

https://supportforums.cisco.com/docs/DOC-5963#_utils_cuc_cluster_CLI_commands_

You can also view Cisco’s official guide on clustering here:

http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/upgrade/guide/8xcucrug040.html#wp1087854