11-13-2013 09:31 AM - edited 03-16-2019 08:23 PM
When I dial the Unity Connection AutoAttendant and hear the recording (Press 1 for Sales Press 2 for Support, etc... there is no response when I press any of the DTMF buttons to reach the different departments. It just keeps playing the recording.
I created a System Call Handler for the Auto Attendant recording. under EDIT - GREETINGS - ALTERNATE , I unchecked the box to Ignore Caller Input.
Also for the first Call Handler that was created under the aforementioned Call Handler, when I Edit Caller Input for KEY #1, it is UNLOCKED and forEDIT - CALLER INPUT - when I select the 1 KEY, the Call Handler Radio Button is selected to go to the Consumer Sales System Call Handler that was created, however when I press 1 on the phone, there is no response...
##### ALL CONFIGURATIONS ARE SCCP #####
Any ideas?
thanks,
Ron
Solved! Go to Solution.
11-13-2013 11:02 AM
Please add this to your config...
dial-peer voice 100 voip
dtmf-relay rtp-nte sip-kpml
dial-peer voice 101 voip
dtmf-relay rtp-nte
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"opportunity is a haughty goddess who waste no time with those who are unprepared"
11-13-2013 10:13 AM
Is this an internal or external call??
HTH
java
if this helps, please rate
www.cisco.com/go/pdihelpdesk
11-13-2013 10:22 AM
Jamie:
It's an inbound call from a PSTN phone. Internally, the call works fine..
Thanks,
11-13-2013 10:26 AM
In that case whats type of gateway are you using sip or h323?.Can you attach your sh run?
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"opportunity is a haughty goddess who waste no time with those who are unprepared"
11-13-2013 10:54 AM
It is a SIP gateway. Please see below...
thanks
=================================================================================
CorpHQ#sh run
Building configuration...
Current configuration : 6846 bytes
!
! No configuration change since last restart
!
version 12.4
no service pad
no service timestamps debug uptime
no service timestamps log uptime
no service password-encryption
!
hostname CorpHQ
!
boot-start-marker
boot-end-marker
!
logging message-counter syslog
!
no aaa new-model
clock timezone PST -8
clock summer-time PDT recurring
network-clock-participate wic 0
network-clock-select 1 T1 0/0/0
!
dot11 syslog
ip source-route
!
!
ip cef
ip dhcp excluded-address 177.1.11.1 177.1.11.14
ip dhcp excluded-address 177.1.11.21 177.1.11.254
ip dhcp excluded-address 177.2.11.1 177.2.11.14
ip dhcp excluded-address 177.2.11.21 177.2.11.254
!
ip dhcp pool CorpHQ-Phones
network 177.1.11.0 255.255.255.0
option 150 ip 177.1.10.10 177.1.10.20
default-router 177.1.11.1
dns-server 177.1.100.110
!
ip dhcp pool Branch1-Phones
network 177.2.11.0 255.255.255.0
option 150 ip 177.1.10.10 177.1.10.20
default-router 177.2.11.1
dns-server 177.1.100.110
!
!
no ip domain lookup
ip multicast-routing
no ipv6 cef
!
multilink bundle-name authenticated
!
!
!
!
isdn switch-type primary-ni
!
!
!
voice service voip
allow-connections h323 to h323
fax protocol cisco
sip
bind control source-interface Loopback0
bind media source-interface Loopback0
no update-callerid
!
!
!
voice class codec 1
codec preference 1 g711ulaw
codec preference 2 g711alaw
codec preference 3 g729r8
!
!
!
!
!
!
!
!
!
!
!
!
!
!
voice translation-rule 1
rule 1 // // type any subscriber plan any isdn
!
voice translation-rule 2
rule 1 // // type any national plan any isdn
!
voice translation-rule 3
rule 1 // // type any international plan any isdn
!
voice translation-rule 10
rule 1 /^[2-9].........$/ /9&/
rule 2 /^1[2-9].........$/ /9&/
rule 3 /^011/ /9&/
!
voice translation-rule 20
rule 1 // /+1/ type subscriber subscriber
rule 2 // /+1/ type national national
rule 3 // /+/ type international international
!
!
voice translation-profile GlobalizeInboundANI
translate calling 20
!
voice translation-profile MakeInternational
translate called 3
!
voice translation-profile MakeNational
translate called 2
!
voice translation-profile MakeSubscriber
translate called 1
!
voice translation-profile Prefix9_InFrom_CUCM
translate called 10
!
!
voice-card 0
dsp services dspfarm
!
!
!
!
!
archive
log config
hidekeys
!
!
!
!
!
controller T1 0/0/0
pri-group timeslots 1-3,24
description == Voice Circuit to PSTN
!
!
!
!
!
interface Loopback0
ip address 177.1.254.1 255.255.255.255
ip pim dense-mode
!
interface FastEthernet0/0
description == To CorpHQ-Switch
no ip address
duplex auto
speed auto
!
interface FastEthernet0/0.10
description == Server VLAN
encapsulation dot1Q 10
ip address 177.1.10.1 255.255.255.0
ip pim dense-mode
!
interface FastEthernet0/0.11
description == Voice VLAN
encapsulation dot1Q 11
ip address 177.1.11.1 255.255.255.0
ip helper-address 177.1.10.10
ip nbar protocol-discovery
ip pim dense-mode
!
interface FastEthernet0/0.12
description == Data VLAN
encapsulation dot1Q 12
ip address 177.1.12.1 255.255.255.0
!
interface FastEthernet0/0.13
description == PSTN PHONE VLAN
encapsulation dot1Q 13
ip address 177.1.13.1 255.255.255.0
!
interface FastEthernet0/1
description === To PSTN
ip address 177.1.19.254 255.255.255.0
duplex auto
speed auto
!
interface Serial0/0/0:23
no ip address
encapsulation hdlc
isdn switch-type primary-ni
isdn incoming-voice voice
no cdp enable
!
interface Serial0/1/0
description == Frame-Relay Circuit to WAN
no ip address
encapsulation frame-relay
fair-queue 64 256 36
cdp enable
frame-relay lmi-type ansi
ip rsvp bandwidth
!
interface Serial0/1/0.1 point-to-point
description == FR To BR1
bandwidth 384
ip address 177.0.101.1 255.255.255.0
ip pim dense-mode
snmp trap link-status
frame-relay interface-dlci 101
ip rsvp bandwidth 136
!
interface Serial0/1/0.2 point-to-point
description == FR To BR2
ip address 177.0.201.1 255.255.255.0
snmp trap link-status
frame-relay interface-dlci 102
ip rsvp bandwidth 136
!
router ospf 1
log-adjacency-changes
network 0.0.0.0 255.255.255.255 area 0
!
ip forward-protocol nd
ip route 0.0.0.0 0.0.0.0 177.1.19.1
ip route 0.0.0.0 0.0.0.0 FastEthernet0/0.10
no ip http server
no ip http secure-server
!
!
!
!
!
!
!
!
!
control-plane
!
!
!
voice-port 0/0/0:23
translation-profile incoming GlobalizeInboundANI
!
voice-port 0/3/0
!
voice-port 0/3/1
!
ccm-manager music-on-hold
!
!
sccp local Loopback0
sccp ccm 177.1.10.10 identifier 1 priority 1 version 5.0.1
sccp ccm 177.1.10.20 identifier 2 priority 2 version 5.0.1
sccp ccm 177.1.254.3 identifier 3 priority 3 version 5.0.1
sccp
!
sccp ccm group 1
bind interface Loopback0
associate ccm 2 priority 1
associate ccm 1 priority 2
associate ccm 3 priority 3
associate profile 1 register CorpHQ-729-MTP
associate profile 2 register CorpHQ-711-MTP
associate profile 3 register CorpHQ-HW-Xcode
!
dspfarm profile 3 transcode
codec g711ulaw
codec g711alaw
codec g729ar8
codec g729abr8
codec g729r8
codec g729br8
codec ilbc
maximum sessions 2
associate application SCCP
!
dspfarm profile 1 mtp
codec g729ar8
codec g729r8
rsvp
maximum sessions software 10
associate application SCCP
!
dspfarm profile 2 mtp
codec g711ulaw
rsvp
maximum sessions software 10
associate application SCCP
!
!
dial-peer voice 1 pots
incoming called-number .
direct-inward-dial
!
dial-peer voice 10 pots
translation-profile outgoing MakeSubscriber
destination-pattern 911
no digit-strip
port 0/0/0:23
!
dial-peer voice 11 pots
translation-profile outgoing MakeSubscriber
destination-pattern 9[2-9]..[2-9]......$
port 0/0/0:23
!
dial-peer voice 12 pots
translation-profile outgoing MakeNational
destination-pattern 91[2-9]..[2-9]......$
port 0/0/0:23
forward-digits 11
!
dial-peer voice 13 pots
translation-profile outgoing MakeInternational
destination-pattern 9011T
port 0/0/0:23
prefix 011
!
dial-peer voice 100 voip
description == Inbound/Outbound SIP PSTN GW From/To CUCM Pub
translation-profile incoming Prefix9_InFrom_CUCM
destination-pattern ^2065011...$
voice-class codec 1
session protocol sipv2
session target ipv4:177.1.10.10
incoming called-number .
ip qos dscp cs3 signaling
!
dial-peer voice 101 voip
description == Outbound SIP PSTN GW To CUCM Sub
destination-pattern ^2065011...$
voice-class codec 1
session protocol sipv2
session target ipv4:177.1.10.20
ip qos dscp cs3 signaling
!
!
dial-peer hunt 1
sip-ua
!
!
!
line con 0
exec-timeout 0 0
privilege level 15
logging synchronous level 0 limit 20
line aux 0
line vty 0 4
exec-timeout 0 0
privilege level 15
logging synchronous
no login
line vty 5 15
exec-timeout 0 0
privilege level 15
logging synchronous
no login
!
scheduler allocate 20000 1000
ntp source Loopback0
ntp master 2
ntp server 177.1.254.254
end
==================================================================================
11-13-2013 11:02 AM
Please add this to your config...
dial-peer voice 100 voip
dtmf-relay rtp-nte sip-kpml
dial-peer voice 101 voip
dtmf-relay rtp-nte
Please rate all useful posts
"opportunity is a haughty goddess who waste no time with those who are unprepared"
11-13-2013 11:16 AM
Thanks a million. I have to research those commands.
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