Cisco Unity Express 10.2 Web GUI not initialized

[DarkStormEd]

Hi, we have an ISR 4331 running CCME and CUE 10.2 as a virtual service.  The system is configured and operating, but we would like to be able to access the CUE web GUI for administration. When we enter the IP address for CUE the website loads, cisco logo, Cisco Unity Express - Administration and asks for a User Name and Password.  It also displays an info / error message "System is not initialized.  only Administrator logins are allowed."  When I try to log in with my CUE username and password.  It returns "Invalid Username or Password".  I can successfully log into CUE via the CLI with my credentials and if I run a "show group detail groupname Administrators" command it lists my username under User Members so I seem to be in the Administrator group.  I have searched and searched trying to figure out what missing to no avail.  I also tried to create a new user, set the password and added them to the Administrator group successfully but those credentials do not work either.  The only redflag possibly is that the Privilege's for the Administrators group say SuperUser.  I checked in the user guide and it says that grants unrestricted system access so should be correct. Hoping someone can help.  Thanks.

[Carlo Poggiarelli]

Hi,

please add ip http path flash:/gui to your router config and post again your trace after login try

Thanks

Regards

Carlo

[DarkStormEd]

Added "ip http path flash:/gui" to router.

Still nothing showing up in the log when I try to log into the CUE GUI.

I cleared the log then opened the CUE GUI and attempted to log on.  Received the normal "Invalid Username or Password" message then ran the commands below.

DSI-4331#show loggin
Syslog logging: enabled (0 messages dropped, 3 messages rate-limited, 0 flushes, 0 overruns, xml disabled, filtering dis abled)

No Active Message Discriminator.

No Inactive Message Discriminator.

Console logging: level debugging, 143 messages logged, xml disabled,
filtering disabled
Monitor logging: level debugging, 30 messages logged, xml disabled,
filtering disabled
Buffer logging: level debugging, 359 messages logged, xml disabled,
filtering disabled
Exception Logging: size (4096 bytes)
Count and timestamp logging messages: disabled
Persistent logging: disabled

No active filter modules.

Trap logging: level informational, 261 message lines logged
Logging Source-Interface: VRF Name:

Log Buffer (10000000 bytes):
DSI-4331#sh debugging
IOSXE Conditional Debug Configs:

Conditional Debug Global State: Stop

IOSXE Packet Tracing Configs:

MACSec:
MACsec errors debugging is on

Packet Infra debugs:

Ip Address Port
------------------------------------------------------|----------

HTTP Server:
HTTP Server transaction debugging is on
HTTP Server tokens debugging is on
HTTP Server EZSetup debugging is on
HTTP Server URL debugging is on
HTTP Server Authentication debugging is on
HTTP Server Side Includes debugging is on
HTTP Application Inout debugging is on
HTTP Application Detail debugging is on
HTTP Server Error debugging is on
HTTP SSL Error debugging is on
HTTP CTC trace debug debugging is on
HTTP CTC error debug debugging is on
HTTP SESSION debugging is on
HTTP TPS Trace debugging is on
HTTP TPS Error debugging is on
HTTP WSMAN debugging is on

IOSXE-RP Virtual service:
Virtual service messages debugging is on
Virtual service response timeout debugging is on
Virtual service virtual port group interface debugging is on