Cisco Unity Express - Reinstallation

Karl Rogers Muller · ‎05-31-2011

Hey all,

I'm getting a problem with a CUE here: It's a 2821 router ( c2800nm-adventerprisek9-mz.124-25a.bin) and config for the NM-CUE module is the following:

!

interface Service-Engine1/0

ip address 192.168.254.1 255.255.255.252

service-module ip address 192.168.254.2 255.255.255.252

service-module ip default-gateway 192.168.254.1

!

ip forward-protocol nd

ip route 192.168.254.2 255.255.255.255 Service-Engine1/0

!

When I ask for a module status:

Router#service-module service-Engine 1/0 status

Service Module is Cisco Service-Engine1/0

Service Module supports session via TTY line 66

Service Module is failed

Service Module status is not available

Router#

The problem is I can't ping the address 192.168.254.2, therefore I can't lauch neither boot-loader nor any other kind of reinstallation.

Do you guys have any tips?

Thanks,
Karl

Nizar Abuseni · ‎05-31-2011

Hello Karl,

I never configured the Service Engine interface with "ip address" command as you did. I always bind it with the Loopback interface.

Can you try the follwing:

!

Interface loopback 0

ip address 192.168.254.1 255.255.255.252

!

interface Service-Engine1/0

ip unnumberd loopback 0

service-module ip address 192.168.254.2 255.255.255.252

service-module ip default-gateway 192.168.254.1

no shut

!

ip forward-protocol nd

ip route 192.168.254.2 255.255.255.255 Service-Engine1/0

Let me know what happends.

Best regards,

Nizar

Karl Rogers Muller · ‎05-31-2011

Hey Nizar,

Thanks for replying.

I did it already. As far as I know, both ways are allowed - with IP direct at the Service-Engine interface or using the IP unnumbered from a loopback.

I have just did it, anyway:

!

interface Service-Engine1/0

ip unnumbered Loopback0

service-module ip address 192.168.254.2 255.255.255.0

service-module ip default-gateway 192.168.254.1

!

ip forward-protocol nd

ip route 0.0.0.0 0.0.0.0 189.125.7.13

ip route 192.168.254.2 255.255.255.255 Service-Engine1/0

!

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++=

Router#ping 192.168.254.1

Type escape sequence to abort.

Sending 5, 100-byte ICMP Echos to 192.168.254.1, timeout is 2 seconds:

!!!!!

Success rate is 100 percent (5/5), round-trip min/avg/max = 1/1/4 ms

Router#ping 192.168.254.2

Type escape sequence to abort.

Sending 5, 100-byte ICMP Echos to 192.168.254.2, timeout is 2 seconds:

.....

Success rate is 0 percent (0/5)

Router#

++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

So, the problem is still the same, no matter the config I do...

thx,

Karl

Nizar Abuseni · ‎05-31-2011

Hello,

I was looking for the same issue and found one topic which has same issue like yours. they replaced the CUE.

please take a look:

http://www.dslreports.com/forum/r24735852-HW-AIMCUE-card-issues-on-cisco2821

Hope this helps.

Best regards,

Nizar

Karl Rogers Muller · ‎06-01-2011

Hi Nizar,

It seems that I have a faulty module. According to the link you posted, I think I'll have to find a way of replacing it =(

Anyway, thanks for replying!
Karl

clileikis · ‎05-31-2011

Hi Karl,

What is the output of 'service module service-engine 1/0 status'. Are you able to session to the CUE module?

Chris

Karl Rogers Muller · ‎06-01-2011

Hello Chris,

The output is the following:

Router#service-module service-Engine 1/0 status

Service Module is Cisco Service-Engine1/0

Service Module supports session via TTY line 66

Service Module is failed

Service Module status is not available

Router#

And I'm not able to telnet the module because it's unreachable:

Router#ping 192.168.254.1

Type escape sequence to abort.

Sending 5, 100-byte ICMP Echos to 192.168.254.1, timeout is 2 seconds:

!!!!!

Success rate is 100 percent (5/5), round-trip min/avg/max = 1/1/4 ms

Router#ping 192.168.254.2

Type escape sequence to abort.

Sending 5, 100-byte ICMP Echos to 192.168.254.2, timeout is 2 seconds:

.....

Success rate is 0 percent (0/5)

Router#

Do you have any tips?

thanks for replying!
Karl

clileikis · ‎06-01-2011

Hi Karl,

It looks like a defective module:

Router#service-module service-Engine 1/0 status

Service Module is Cisco Service-Engine1/0

Service Module supports session via TTY line 66

Service Module is failed

Service Module status is not available

I'd probably get an RMA for it. I've had some lab modules that got stuck in a failed state that I recovered after using 'service module service-engine 1/0 reset' and managed to get it back. However if this is production I would go for a replacement.

HTH,

Chris

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Karl Rogers Muller · ‎06-01-2011

Chris,

This is not a production module. I'm doing some lab with it before putting it on production.

What exactly did you do? Only a reset via CLI? Could you explain me the steps?

Thanks,
Karl

clileikis · ‎06-01-2011

Hi Karl,

It was a combination of re-seating the module and running the CLI command I mentioned. I was still able to session into my CUE module (service module service-engine 1/0 session) and was able to reload the OS via. the *** method when the module first booted up. My issue was that the modules OS was corrupted and had to be reloaded.

HTH,

Chris

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