Cisco wireless 840 as a device for UCCX

[Peter van der Vlies]

We have bought 10 new Cisco wireless 840 phone and implemented them on the call manager.
The phones are working fine.... Except.....

We cant use the device in the Finesse as contact center device.
When we select the device in Jabber is will not support this controllerd device.

According to the client devices for UCCX this Cisco wireless 840/860 are not listed.

What is the thought from Cisco when the 7925 and 8821 wifi devices are EOL OES???????

Am I missing something or is this devices just a very expensive not usable device to replace the current wifi phones?

[Roger Kallberg]

I’ve never even seen one of these devices, let alone configured one. So I’m not in a position to help you out with this.

[Leo Laohoo]

Without knowing about the size of the account, I would recommend reaching out to your Cisco Account Manager or SE and ask them to submit an enhancement request. 

Nowadays, enhancement requests will be action on a case-by-case basis and it will take several years before it sees the light of day.  It will help, for instance, you are a very big Cisco account or you have a "sponsor" inside the company.