Hello,
I've set up the Cisco XCP Message Archiver to archive Jabber conversations to an external database. I've also configured the XcpMessArchDBConnectError alert to send an email from the Real Time Monitoring Tool when the connection to the database goes down.
The first time the database goes down, RTMT send an alert, but any subsequent outages to not cause the alert to re-activate. Even with the database down, the CUPS web interface showing the connection as unavailable, you do not see the alert trigger in RTMT. Does anyone know why this may be?
The system version is: 9.1.1.41900-1.
Thanks.