CME 11.0 -update made phones stopped working

[Alexandre Venancio Prado de Pa]

Hello,

I was using CME version 8.1, and after updating the 7945 phones stopped working, what should I do?

I updating for use phones 7811.

Regards,

Alexandre

[Nadeem Ahmed]

what do you mean stopped working? Is phone un-registered, not able to make calls  after upgrade . please share some detail

[Alexandre Venancio Prado de Pa]

All the phones 7945 are UNREGISTERED after upgrade.

[Nadeem Ahmed]

can  you please post the show run from CME and also what is the firmware version of the phone is it 9.2 if not can you please try upgrading the firmware. also try collecting below

debug tftp events

debug tftp packets

[Alexandre Venancio Prado de Pa]

The firmware version of the phones 7945G is 7945-sccp.9-4-2SR1-1.

sh run attached (router-cme-26-01-16.txt)

[Nadeem Ahmed]

can you manually bind the all file for 7945 load, seems like not finding the load file

also collect the below debugs again and show output

Show ephone registered
Show ephone unregistered

Debugs
------------
debug ephone register [mac-address]
debug ephone keepalive
debug ephone state
debug tftp events
debug ip dhcp
debug ephone raw --> SCCP Messages

eg

tftp-server flash:SCCP75.9-2-1S.loads alias SCCP75.9-2-1S.loads

[Alexandre Venancio Prado de Pa]

Follow attached the file from sh log after bind manually.

the phones not registered.

the output from command sh ephone, the DN appear IP like 0.0.0.0*, but I,m able to ping the address of the phones (eg. 10.10.1.2).

[Nadeem Ahmed · Accepted solution]

This is kind of strage as you do not engouh phones registered or configured but received max-count limit. can please do one thing and check if there is acl or port is getting blocked. performed shut and no shut under the telephony if does not worked then perform below step

erase the configuration from 7945 phone erasing CTL and ITL > delete the configuration from CME of the ephone and ephone-dn > remove the max-ephone and max-dn and re-configured it again

and last no create and create cnf under telephony service.

000950: Jan 26 23:52:43.118: %CRYPTO-4-IKMP_NO_SA: IKE message from 200.170.138.209 has no SA and is not an initialization offer
000951: Jan 26 23:52:44.110: ephone-(2)[1] Register StationIdentifier DeviceName SEPF07816A3A318
000952: Jan 26 23:52:44.110: ephone-2[1/-1][SEPF07816A3A318]:stationIpAddr 10.10.1.2
000953: Jan 26 23:52:44.110: ephone-2[1/-1][SEPF07816A3A318]:stationIpv6Addr ::
000954: Jan 26 23:52:44.110: Skinny register (phones=0/0/21) REJECT from IP 10.10.1.2

000987: Jan 26 23:52:51.610: ephone-(1) Allow any Skinny Server IP address 10.10.1.1SEPF07816A3A682: Registration failed. Max phone count reached
000988: Jan 26 23:52:51.614: Failed SkinnyAssociatePhone for SEPF07816A3A682 tag 1
000989: Jan 26 23:52:51.614: Skinny register (phones=0/0/21) REJECT from IP 10.10.1.4
000990: Jan 26 23:52:55.018: TFTP: Looking for SIP_English_United_States/sp-sip.jar

[Alexandre Venancio Prado de Pa]

After procedure, just 2 phones Registered:

ephone-1[0] Mac:F078.16A3.A682 TCP socket:[1] activeLine:0 whisperLine:0 REGISTERED in SCCP ver 22/17 max_streams=5
mediaActive:0 whisper_mediaActive:0 startMedia:0 offhook:0 ringing:0 reset:0 reset_sent:0 paging 0 debug:0 caps:9
IP:10.10.1.4 * 49773 7945  keepalive 22 max_line 2 available_line 2
Preferred Codec: g711ulaw
Lpcor Type: none

ephone-2[1] Mac:F078.16A3.A318 TCP socket:[2] activeLine:0 whisperLine:0 REGISTERED in SCCP ver 22/17 max_streams=5
mediaActive:0 whisper_mediaActive:0 startMedia:0 offhook:0 ringing:0 reset:0 reset_sent:0 paging 0 debug:1 caps:9
IP:10.10.1.2 * 49850 7945  keepalive 22 max_line 2 available_line 2
Preferred Codec: g711ulaw
Lpcor Type: none

ephone-3[2] Mac:F0B2.E578.F95B TCP socket:[-1] activeLine:0 whisperLine:0 UNREGISTERED
mediaActive:0 whisper_mediaActive:0 startMedia:0 offhook:0 ringing:0 reset:0 reset_sent:0 paging 0 debug:1 caps:0
IP:0.0.0.0* 0 Unknown 0  keepalive 0 max_line 0 available_line 0
Preferred Codec: g711ulaw
Lpcor Type: none

ephone-4[3] Mac:7CE9.D3EC.391B TCP socket:[-1] activeLine:0 whisperLine:0 UNREGISTERED
mediaActive:0 whisper_mediaActive:0 startMedia:0 offhook:0 ringing:0 reset:0 reset_sent:0 paging 0 debug:1 caps:0
IP:0.0.0.0* 0 Unknown 0  keepalive 0 max_line 0 available_line 0
Preferred Codec: g711ulaw
Lpcor Type: none

ephone-5[4] Mac:F078.16A3.A7D9 TCP socket:[-1] activeLine:0 whisperLine:0 UNREGISTERED
mediaActive:0 whisper_mediaActive:0 startMedia:0 offhook:0 ringing:0 reset:0 reset_sent:0 paging 0 debug:1 caps:0
IP:0.0.0.0* 0 Unknown 0  keepalive 0 max_line 0 available_line 0
Preferred Codec: g711ulaw
Lpcor Type: none

[Nadeem Ahmed]

try configuring reset phones.

just remove ephone and add it back again. hope this will solve the issue. erase the CTL and ITL prior to that