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Beginner

CME 12.0 on 2921 with either 8845 or 9971

Hello, I have running a 2921 with IOS Version 15.7(3)M, Telephony Version 12.0, however the only phones listed are as shown below, and do not include 9971 or 8845 both of which should be supported by the current CME.  I have checked every compatibility matrix I can find.  Does anyone know of any other matrix that would show if or why my phones would not work?

 


my-gateway(config-telephony)#load ?
12SP 12SP+ and 30VIP phones
6901 Cisco IP Phone 6901
6911 Cisco IP Phone 6911
6921 Cisco IP Phone 6921
6941 Cisco IP Phone 6941
6945 Cisco IP Phone 6945
6961 Cisco IP Phone 6961
7902 Cisco IP Phone 7902
7905 Cisco IP Phone 7905
7906 Cisco IP Phone 7906
7910 Cisco IP Phone 7910
7911 Cisco IP Phone 7911
7912 Cisco IP Phone 7912
7914 Cisco IP Phone 7914 14-Button Line Expansion Module
7915-12 Cisco IP Phone 7915 12-Button Line Expansion Module
7915-24 Cisco IP Phone 7915 24-Button Line Expansion Module
7916-12 Cisco IP Phone 7916 12-Button Line Expansion Module
7916-24 Cisco IP Phone 7916 24-Button Line Expansion Module
7920 Cisco IP Phone 7920
7921 Cisco IP Phone 7921
7925 Cisco IP Phone 7925
7926 Cisco IP Phone 7926
7931 Cisco IP Phone 7931
7935 Cisco IP Conference Station 7935
7936 Cisco IP Phone 7936
7937 Cisco IP Conference Station 7937
7941 Cisco IP Phone 7941
7941GE Cisco IP Phone 7941GE
7942 Cisco IP Phone 7942
7945 Cisco IP Phone 7945
7960-7940 Cisco IP Phone 7940/7960
7961 Cisco IP Phone 7961
7961GE Cisco IP Phone 7961GE
7962 Cisco IP Phone 7962
7965 Cisco IP Phone 7965
7970 Cisco IP Phone 7970
7971 Cisco IP Phone 7971
7975 Cisco IP Phone 7975
7985 Cisco IP Phone 7985
8941 Cisco IP Phone 8941
8945 Cisco IP Phone 8945
ata ATA phone emulation for analog phone

 

Also:

 

my-gateway(config-telephony)#voice register pool-type 8845
ERROR: 8845 is built-in phonemodel, can not be changed

my-gateway(config)#voice register pool-type 9971
ERROR: 9971 is built-in phonemodel, can not be changed

 

Thanks!

 
Please note this is a cross post, as I originally posted in the wrong forum section, when resolved I will be sure to update the OP. https://community.cisco.com/t5/voice-systems/cme-12-0-on-2921-with-either-8845-or-9971/m-p/3729566 
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Beginner

Re: CME 12.0 on 2921 with either 8845 or 9971

See the original post for this, but since I cross posted, I may as well cross-answer:

 

For those having a similar issue, there is a core concept I was missing on this: `voice` commands are for SIP and `telephony-service` as well as `ephone` commands are for SCCP.  As the 9971 and other modern Cisco phones are all SIP only, they are not listed in the SCCP sections.

 

So in my case:


my-gateway(config)#voi
my-gateway(config)#voice register global
my-gateway(config-register-global)#load ?
3905 Cisco SIP Phone 3905
3911 Cisco SIP Phone 3911
3951 Cisco SIP Phone 3951
6901 Cisco SIP Phone 6901
6911 Cisco SIP Phone 6911
6921 Cisco SIP Phone 6921
6941 Cisco SIP Phone 6941
6945 Cisco SIP Phone 6945
6961 Cisco SIP Phone 6961
7811 Cisco SIP Phone 7811
7821 Cisco SIP Phone 7821
7841 Cisco SIP Phone 7841
7861 Cisco SIP Phone 7861
7905 Cisco SIP Phone 7905
7906 Cisco SIP Phone 7906
7911 Cisco SIP Phone 7911
7912 Cisco SIP Phone 7912
7941 Cisco SIP Phone 7941
7941GE Cisco SIP Phone 7941GE
7942 Cisco SIP Phone 7942
7945 Cisco SIP Phone 7945
7960-7940 Telecaster 7960 & 7940 phones
7961 Cisco SIP Phone 7961
7961GE Cisco SIP Phone 7961GE
7962 Cisco SIP Phone 7962
7965 Cisco SIP Phone 7965
7970 Cisco SIP Phone 7970
7971 Cisco SIP Phone 7971
7975 Cisco SIP Phone 7975
8811 Cisco SIP Phone 8811
8821 Cisco SIP Phone 8821
8831 Cisco SIP Phone 8831
8841 Cisco SIP Phone 8841
8845 Cisco SIP Phone 8845
8851 Cisco SIP Phone 8851
8851NR Cisco SIP Phone 8851NR
8861 Cisco SIP Phone 8861
8865 Cisco SIP Phone 8865
8941 Cisco SIP Phone 8941
8945 Cisco SIP Phone 8945
8961 Cisco SIP Phone 8961
9945 Cisco SIP Phone 9945
9951 Cisco SIP Phone 9951
9965 Cisco SIP Phone 9965
9971 Cisco SIP Phone 9971
ATA Cisco SIP Phone ATA
ATA-187 Cisco Analog Phone Adapter ATA 187
ATA-190 Cisco Analog Phone Adapter ATA 190
Cius Cisco Cius (Android based Tablet)
DX650 Cisco Desktop Collaboration Experience DX650
E20 Cisco Video Phone E20
x8845 Cisco SIP Phone 8845
x8865 Cisco SIP Phone 8865
x8945 Cisco SIP Phone 8945
x9971 Cisco SIP Phone 9971

 

Hope this helps someone!

1 REPLY 1
Beginner

Re: CME 12.0 on 2921 with either 8845 or 9971

See the original post for this, but since I cross posted, I may as well cross-answer:

 

For those having a similar issue, there is a core concept I was missing on this: `voice` commands are for SIP and `telephony-service` as well as `ephone` commands are for SCCP.  As the 9971 and other modern Cisco phones are all SIP only, they are not listed in the SCCP sections.

 

So in my case:


my-gateway(config)#voi
my-gateway(config)#voice register global
my-gateway(config-register-global)#load ?
3905 Cisco SIP Phone 3905
3911 Cisco SIP Phone 3911
3951 Cisco SIP Phone 3951
6901 Cisco SIP Phone 6901
6911 Cisco SIP Phone 6911
6921 Cisco SIP Phone 6921
6941 Cisco SIP Phone 6941
6945 Cisco SIP Phone 6945
6961 Cisco SIP Phone 6961
7811 Cisco SIP Phone 7811
7821 Cisco SIP Phone 7821
7841 Cisco SIP Phone 7841
7861 Cisco SIP Phone 7861
7905 Cisco SIP Phone 7905
7906 Cisco SIP Phone 7906
7911 Cisco SIP Phone 7911
7912 Cisco SIP Phone 7912
7941 Cisco SIP Phone 7941
7941GE Cisco SIP Phone 7941GE
7942 Cisco SIP Phone 7942
7945 Cisco SIP Phone 7945
7960-7940 Telecaster 7960 & 7940 phones
7961 Cisco SIP Phone 7961
7961GE Cisco SIP Phone 7961GE
7962 Cisco SIP Phone 7962
7965 Cisco SIP Phone 7965
7970 Cisco SIP Phone 7970
7971 Cisco SIP Phone 7971
7975 Cisco SIP Phone 7975
8811 Cisco SIP Phone 8811
8821 Cisco SIP Phone 8821
8831 Cisco SIP Phone 8831
8841 Cisco SIP Phone 8841
8845 Cisco SIP Phone 8845
8851 Cisco SIP Phone 8851
8851NR Cisco SIP Phone 8851NR
8861 Cisco SIP Phone 8861
8865 Cisco SIP Phone 8865
8941 Cisco SIP Phone 8941
8945 Cisco SIP Phone 8945
8961 Cisco SIP Phone 8961
9945 Cisco SIP Phone 9945
9951 Cisco SIP Phone 9951
9965 Cisco SIP Phone 9965
9971 Cisco SIP Phone 9971
ATA Cisco SIP Phone ATA
ATA-187 Cisco Analog Phone Adapter ATA 187
ATA-190 Cisco Analog Phone Adapter ATA 190
Cius Cisco Cius (Android based Tablet)
DX650 Cisco Desktop Collaboration Experience DX650
E20 Cisco Video Phone E20
x8845 Cisco SIP Phone 8845
x8865 Cisco SIP Phone 8865
x8945 Cisco SIP Phone 8945
x9971 Cisco SIP Phone 9971

 

Hope this helps someone!

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