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CME-12 Version- Smart License-Last Renewal Attempt: FAILED on-Status: OUT OF COMPLIANCE!

Hello all,

knows anyone why the licenses is showing "Smart License-Last Renewal Attempt: FAILED on" and "Status: OUT OF COMPLIANCE":

 

#show license status
Smart Licensing is ENABLED

Registration:
Status: REGISTERED
Smart Account: xxxxx - yyyyy
Virtual Account: DEFAULT
Export-Controlled Functionality: Not Allowed
Initial Registration: SUCCEEDED on
Last Renewal Attempt: FAILED on
Failure reason: Failed to parse response message. Message format is corrupt
Next Renewal Attempt:
Registration Expires:

 

License Authorization:
Status: OUT OF COMPLIANCE
Last Communication Attempt: SUCCESS on
Next Communication Attempt:
Communication Deadline:

 

License Conversion:
Automatic Conversion Enabled: True
Status: Not started

 

#show license usage
License Authorization:
Status: OUT OF COMPLIANCE

ISR_4331_AdvancedUCSuite (ISR_4331_AdvancedUCSuite):
Description: Cisco ONE Advanced UC Perpetual License ISR 4330
Count: 1
Version: 1.0
Status: AUTHORIZED

ISR_4331_Application (ISR_4331_Application):
Description: AppX License for Cisco 4330 ISR Series
Count: 1
Version: 1.0
Status: OUT OF COMPLIANCE

CME v12 Endpoint License (CME_EP):
Description: Unified Communications Manager Express (CME) Endpoint License
Count: 32
Version: 1.0
Status: AUTHORIZED

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Re: CME-12 Version- Smart License-Last Renewal Attempt: FAILED on-Status: OUT OF COMPLIANCE!

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