CME 3.3 + Outlook Dialing

[nikalleyne]

Guys,

I'm trying to integrate my Outlook 2007 (running on Windows 7) with CME 3.3. I followed this document http://www.cisco.com/en/US/products/sw/voicesw/ps4625/products_configuration_example09186a008087407f.shtml. I installed all the necessary software did the tests and all looks well. However, when I dial from Outlook I the phone I'm dialing does not ring. Another point to note is that my "show ephone" configuration does not show that the TAPI client has been registered.

- Show ephone

ephone-1 Mac:001A.2F76.EDAB TCP socket:[7] activeLine:0 REGISTERED in SCCP ver 7 and Server in ver 5
mediaActive:0 offhook:0 ringing:0 reset:0 reset_sent:0 paging 0 debug:0
IP:192.168.20.137 14822 7912   keepalive 137 max_line 2 dual-line
button 1: dn 1  number 64046 CH1   IDLE         CH2   IDLE
Username: user1 Password: mypass

-- Show Run

!

ephone-dn  1  dual-line
number 64046
label User1
description 64046
name User1
!

ephone  1
description User1
username "user1" password mypass
mac-address 001A.2F76.EDAB
type 7912
button  1:1
!

On the windows side the Cisco IOS Telephony Service Provider does not seem to retain it's config when I put it in.

See attachment

Nik

[paolo bevilacqua]

Start updating IOS that is ancient and not worth further attention.

[nikalleyne]

Hi Paolo,

I upgraded to call manager 7. however, I still have the same probelm. Do you have any suggestions

CONFIG (Version=7.1)
=====================
Version 7.1
Cisco Unified Communications Manager Express
For on-line documentation please see:
http://www.cisco.com/en/US/products/sw/voicesw/ps4625/tsd_products_support_series_home.html

[paolo bevilacqua]

Check again configuration, etc.

I have few clients using this and they say it works fine

[nikalleyne]

Would you be able to say what version of the TAPI Client they are using and where on Cisco's website I can probably find it?

When I test the TAPI config from my workstation and then do a show ephone on the router I can see the TAPI information. However, after the test is finished the TAPI information simply disappears. Also do remember I'm using Windows 7 32Bit