CME 9.1 Group Pickup stopped working

[shiblyibrahim]

Hey,

Hope someone can help me. Having an issue with cme 9.1 and group pickup where it stopped working suddenly.

When you press group pickup it asks you to dial.

Has nayone seen this. I have rebooted the router and phones but didnt help.

Thanks in Advance

[shiblyibrahim]

Can anyone please help me?

[Manish Gogna]

Hi Mohamed, Can you share the running config from the CME. Please ensure that the config is as per the following

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucme/admin/configuration/guide/cmeadm/cmecover.html#45535

Which phone models and firmware are involved?

Manish

[shiblyibrahim]

Hi Manish

Thanks for responding. It was working and the customer reported it stopped working.

Regards

Shibly Ibrahim

[Rajan]

Hi Shibly,

Did the user tried picking up the call in their own group or the call for the other group ?

I guess you need to dial the pickup number for the specific group when you press grouppickup softkey to pick the call unlike the pickup softkey where nothing needs to be dialed.

HTH

Rajan

[shiblyibrahim]

Hi Rajan,

Thanks.

The customer always used GPickup and I have previously tested it. They are trying to pickup calls in their own group.

Regards,

Shibly Ibrahim