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Highlighted
Beginner

CME B-ACD on Cisco 2911 with IOS 15.2(4)M5 not working

Hi Folks,

I am currently setting up CME version 9.1 with B-ACD (app-b-acd-aa-3.0.0.2.tcl & app-b-acd-3.0.0.2.tcl), running on

Cisco 2911 with IOS ver 15.2(4)M5, this is for lab purposes.

Below is my CME & B-ACD configuration :

**********************************************************************************************

voice service voip

ip address trusted list

  ipv4 0.0.0.0 0.0.0.0

allow-connections h323 to h323

allow-connections h323 to sip

allow-connections sip to h323

allow-connections sip to sip

fax protocol t38 version 0 ls-redundancy 0 hs-redundancy 0 fallback none

h323

  h225 listen-port 1820

  no call service stop

sip

  bind control source-interface Vlan400

  bind media source-interface Vlan400

  registrar server expires max 600 min 60

!

voice register global

mode cme

source-address 172.25.202.1 port 5060

max-dn 2

max-pool 2

load 9971 sip9971.9-2-2SR1-9

authenticate register

timezone 28

time-format 24

date-format D/M/Y

tftp-path flash:

create profile sync 0004714411607756

!

voice register dn  1

number 3005

name br2phn2

!

voice register dn  2

number 3006

name br2phn4

!

voice register template  1

dialplan 1

!

voice register dialplan 1

type 7940-7960-others

pattern 1 3...

pattern 2 999

!

voice register pool  1

id mac 1C1D.86C4.0D6D

type 9971

number 1 dn 1

template 1

dtmf-relay rtp-nte

username 3005 password cisco

description 3214-3005

codec g711ulaw

!

voice register pool  2

id mac 1C1D.86C4.A574

type 9971

number 1 dn 2

template 1

dtmf-relay rtp-nte

username 3006 password cisco

description 3214-3006

codec g711ulaw

!

voice hunt-group 1 parallel

list 3002,3006

pilot 3210

!

application

service aa flash:/app-b-acd-aa-3.0.0.2.tcl

  paramspace english index 1

  param number-of-hunt-grps 2

  param handoff-string aa

  paramspace english language en

  param max-time-vm-retry 2

  param aa-pilot 3500

  paramspace english location flash://

  param second-greeting-time 60

  param welcome-prompt _bacd_welcome.au

  param call-retry-timer 15

  param voice-mail 3001

  param max-time-call-retry 90

  param service-name queue

!

service aa-drop flash:/app-b-acd-aa-3.0.0.2.tcl

  paramspace english index 1

  param service-name queue

  param drop-through-option 2

  param second-greeting-time 60

  paramspace english language en

  param max-time-vm-retry 2

  param max-time-call-retry 90

  param voice-mail 3001

  paramspace english location flash://

  param aa-pilot 3501

  param number-of-hunt-grps 1

  param handoff-string aa-drop

  param call-retry-timer 15

!

service queue flash:/app-b-acd-3.0.0.2.tcl

  param queue-len 15

  param aa-hunt10 3006

  param queue-manager-debugs 1

  param number-of-hunt-grps 2

  param aa-hunt2 3210

!

interface Loopback0

ip address 172.25.110.3 255.255.255.255

ip ospf network point-to-point

h323-gateway voip interface

h323-gateway voip id Spain ipaddr 172.25.110.1 1719

h323-gateway voip h323-id BR2-RTR

h323-gateway voip tech-prefix 1#

h323-gateway voip bind srcaddr 172.25.110.3

!

interface Vlan400

ip address 172.25.202.1 255.255.255.0

ip pim dense-mode

!

dial-peer voice 3500 voip

service aa

destination-pattern 3500

session target ipv4:172.25.110.3

incoming called-number 3500

dtmf-relay h245-alphanumeric

codec g711ulaw

no vad

!

dial-peer voice 3501 voip

service aa-drop

destination-pattern 3501

session target ipv4:172.25.110.3

incoming called-number 3501

dtmf-relay h245-alphanumeric

codec g711ulaw

no vad

!

telephony-service

no auto-reg-ephone

max-ephones 2

max-dn 2 no-reg both

ip source-address 172.25.110.3 port 2000

cnf-file location flash:

load 7965 term65.default.loads

time-zone 28

time-format 24

date-format dd-mm-yy

max-conferences 8 gain -6

moh "music-on-hold.au"

web admin system name admin password cisco

dn-webedit

transfer-system full-consult

create cnf-files version-stamp 7960 Feb 14 2014 05:54:44

!

!

ephone-template  1

softkeys connected  Endcall Hold Park Trnsfer Acct Flash

!

!

ephone-dn  1  octo-line

number 3001 no-reg both

description 3214-3001

name br2phn1

!

!

ephone-dn  2  octo-line

number 3002 no-reg both

description 3214-3002

name br2phn3

!

!

ephone  1

device-security-mode none

mac-address 189C.5DB6.D303

ephone-template 1

max-calls-per-button 5

busy-trigger-per-button 3

type 7965

button  1:1

!

!

!

ephone  2

device-security-mode none

description 3214-3002

mac-address 984B.E194.FDDD

ephone-template 1

max-calls-per-button 5

busy-trigger-per-button 3

type 7960

button  1:2

*******************************************************************************************

Problem :

1. When I test call from CME Phone both SIP and SCCP Phone by dial 3500 or 3501, I get the busy tone.

2. Debug voip dial-peer, match with dial-peer voice 3500 for (aa service) & 3501 for (aa-drop service).

3. Debug voice application script, show nothing.

Is there something wrong with my configuration ?

Rgds

Novri

6 REPLIES 6
Highlighted
Cisco Employee

Hi Novriadi,

In your configuration

service aa flash:/app-b-acd-aa-3.0.0.2.tcl

service queue flash:/app-b-acd-3.0.0.2.tcl

paramspace english location flash://

Remove "/" and "//" from the configuration

Then use the call application voice load command in privileged EXEC mode to reload the scripts.

Router# call application voice load aa

Router# call application voice load queue

Router# call application voice load aa-drop

You can refer to following document as well for more info

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucme/bacd/configuration/guide/cme40tcl/40bacd.html#wp1018270

Please find the sample configuration that is required to configure b-acd in CME for reference.

telephony-service

moh music-on-hold.au

multicast moh 239.1.1.1 port 2000

application

service queue flash:app-b-acd-2.1.0.0.tcl

  param number-of-hunt-grps 2

  param aa-hunt2 1111

  param aa-hunt3 1222

  param queue-len 15

  param queue-manager-debugs 1

!

service aa flash:app-b-acd-aa-2.1.0.0.tcl

  paramspace english index 1

  paramspace english language en

  paramspace english location flash:

  param service-name queue

  param handoff-string aa

  param aa-pilot 8005550123

  param welcome-prompt _bacd_welcome.au

  param number-of-hunt-grps 2

  param dial-by-extension-option 1

  param second-greeting-time 60

  param call-retry-timer 15

  param max-time-call-retry 700

  param max-time-vm-retry 2

  param voice-mail 5003

!

dial-peer voice 222 voip

service aa

destination-pattern 8005550123

session target ipv4:192.168.1.1

incoming called-number 8005550123

dtmf-relay h245-alphanumeric

codec g711ulaw

no vad

Thanks & Regards,
Mudit Mathur

Thanks & Regards, Mudit Mathur
Highlighted

Hi Mudit,

Thank you for your response, I have tried that way before but still no luck.

I am still experiencing same error.

Have you tried B-ACD using ISR-G2 (29XX / 39XX) with IOS 15.X ?

Rgds

Novriadi

Highlighted

Hi All,

B-ACD works after I added "out-bound" command on dial-peer incoming facing to service aa, see below configuration :

**********************************************************

dial-peer voice 3500 voip

service aa out-bound

destination-pattern 3500

session target ipv4:172.25.110.3

incoming called-number 3500

dtmf-relay h245-alphanumeric

codec g711ulaw

no vad

!

dial-peer voice 3501 voip

service aa-drop out-bound

destination-pattern 3501

session target ipv4:172.25.110.3

incoming called-number 3501

dtmf-relay h245-alphanumeric

codec g711ulaw

no vad

********************************************************

Can anyone explain about the out-bound command on dial-peer ?

Regards

Novriadi

 

Highlighted

Hi Novriadi

 

is it B-CAD support SIP phone on your CME  ? 

Is it your problem has been resolved by add on out-bound command ?

Highlighted

Hello Novriadi

Where to find it out- bound? , I worked my support for SIP phones in b-acd.

Regards

Arnoldo

Highlighted

wonderful configuration guide. well done and i wish at your own pace, if you elaborate more on options, tips and tricks as well as debugs.