Hello, We are currently using a Be6000 system and when we schedule a call forwarding on our phones (model 7945) to external numbers, it works perfectly when the original call comes from an internal position, but when it is an external call then this ...
We currently use post call surveys. The way it works in our environment is that a custom post call survey application is built in CVP and once an agent disconnects a call, a customer who has opted to take the survey in the IVR is routed back to the ...
I am having a problem with the incorrect caller ID going out external. Can I use RTM to see what is actually going out on the external trunk and see what is the actual ID being sent out? What would I use as the configuration items in RTM to download ...
I accidentally hard reset my 7941, now it is not showing in CUCM. How can I fix this?
i have a **bleep** 11.5 and when we use the dial peer to put an external call, whe number diales dowsnt show on the screen, and obvuously when we check the history calls now show the number only the dial number to put an external call this is my co...
One of our analog phones is showing a line state of "IDLE_ML_PENDING" on a VG310 connected to CUCM 11.5 via SCCP. Does anyone know what this line state means so that we can troubleshoot it? Here is the output of show stcapp device summary is shown ...
Hello Team, I have a customer who wants to use 7921 phones with Asterisk. this is a new installation and we are trying to get the phone to register with the Asterisk call control. How did we solve this challenge? Also how do I retrieve the SEPmacaddr...
I am receiving this error "407 The Model type for the specified Product type was not found" when attempting to insert gateway using the BAT. I am not finding "Model" field.
hi i have complain from some users that the other side cant hear us well when talking but they are hearing them very well just to summarize the connection as below : prima cell with antenna device with vodafone sim card installed inside and directl...
Hi everyone, Assuming you have SIP SRST in place as a backup to your CUCM 11.x cluster, what are the steps necessary to migrate from SRST to ESRST? From what I can tell in configuration guides, it's just a matter of changing the mode to esrst und...
I've read a couple of posts from the forum, describing how to poll ISDN-channels with SNMP.From thouse posts, I've found out that people use the OID:1.3.6.1.2.1.10.20.1.2.1.1.21.3.6.1.4.1.9.10.19.1.1.41.3.6.1.4.1.9.10.19.1.1.1.1.7My problem is that w...
Why we need to separate voice vlan and data vlan?
Hello, I have CUCM 9.1 and Cisco IP Phones 8841. Before adding the phones to CUCM I can see the options of Ringtones. After adding the phones to CUCM no Ringtones option in setting menu. Any help? I did not add any ringtone, I just want to see th...
Evening all, I am not entirely sure what I have screwed up, I have registered a Granstream GXP2000 with the CUCM Server. I can call between SCCP Phones and the GXP2000 no problem. I can call out to the PSTN, via a sip trunk to an Asterisk server w...
While trying to apply a QoS outbound rule to a Catalyst 9300:Invalid queuing class-map!!! Queuing actions supported only with dscp/cos/qos-group/precedence/exp based classification!!!The config we are using is below: policy-map Shoretel-Input-Policyc...
Hi All, Please help me with the below query I have cucm 10.5 cluster. There are some CAPF trust certs which are expired.I would like to know if I delete the CAPF trust, how it can be regenerated. What would be the impact of deleting the expired...
