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CME: direct dial

jamurena
Level 1
Level 1

Call manger is able to send all external calls to voicemail - can the same be done on CME system? We have a requirement to only allow internal call to the classroom and prevent outside calls from transferring in.

1 Reply 1

Adam Thompson
Level 4
Level 4

If the classroom phones are not supposed to be able to answer inbound, external calls, then I would recommend assigning them non-DID DNs. This way you won't have to worry about doing any crazy translations or dial-peers.

OR

You can create a set of translation rules that grab any call to particular DID from the outside.

Example:

Say you want all calls to 5500 - 5509 from outside sent to voicemail (vm pilot 2222)

-----------------------------------------------------------

voice translation-rule 1

rule 1 /550[0-9]/ /2222/

voice translation-profile ClassRoom

translate called 1

dial-peer voice 2 pots

incoming called number .

direct-inward-dial

translation-profile incoming ClassRoom

-----------------------------------------------------------

As far as disallowing the transfer of an external caller to a classroom from another phone, I can't think of a solution off the top of my head, but if I do, I'll post. You could try something with COR Lists, but I can see that getting complicated quite fast.

HTH

Adam