CME GUI - cannot access

dennis.maston1 · ‎05-18-2016

We have a smaller site we support with an aging call manager, recently a new firewall was installed which caused some issues.

At this time however we can talk to the networks, all IPs ping each other but we cannot get the GUI to load for CME or CUE.

The local tech says he used to manage the system using this link 10.6.29.2/Web/Common/HomePage.do

Although I can ping the IP 10.6.29.2 we cannot access gui. Nothing to my knowledge was changed on the CME. and the firewall shows the traffic pasing thru but timing out..

Gui is loaded in flash:

60 -rw- 2410 Jan 21 2008 16:47:22 -06:00 telephony_service.html

Some configs:

ip route 10.6.29.2 255.255.255.255 Service-Engine1/0

interface Service-Engine1/0
description *** NM-CUE ***
ip unnumbered GigabitEthernet0/1
ip broadcast-address 0.0.0.0
service-module ip address 10.6.29.2 255.255.255.0
service-module ip default-gateway 10.6.29.2

ip http server
ip http authentication local
no ip http secure-server
ip http timeout-policy idle 60 life 86400 requests 10000
ip http path flash:

CME-HGGG#sh telephony-service
CONFIG (Version=4.1(0))
=====================
Version 4.1(0)
Cisco Unified CallManager Express
For on-line documentation please see:
www.cisco.com/univercd/cc/td/doc/product/access/ip_ph/ip_ks/index.htm

ip source-address 10.6.29.1 port 2000
load ata ATA030100SCCP040211A
load 7914 S00104000100
load 7960-7940 P0030702T023
max-ephones 168
max-dn 500
max-conferences 12 gain -6
dspfarm units 0
dspfarm transcode sessions 0
conference software
hunt-group report delay 1 hours
Number of hunt-group configured: 2
hunt-group logout DND
max-redirect 15
voicemail 88500
cnf-file location: system:
cnf-file option: PER-PHONE-TYPE
network-locale[0] US (This is the default network locale for this box)
network-locale[1] US
network-locale[2] US
network-locale[3] US
network-locale[4] US
user-locale[0] US (This is the default user locale for this box)
user-locale[1] US
user-locale[2] US
user-locale[3] US
user-locale[4] US
srst mode auto-provision is OFF
srst ephone template is 0
srst dn template is 0
srst dn line mode is single
moh music-on-hold.au
time-format 12
date-format mm-dd-yy
timezone 0 Greenwich Standard Time
url directories http://10.1.1.40/ccmpd/xxxxdir.xml
url services http://10.6.29.2/voiceview/common/login.do
url authentication http://10.6.29.2/voiceview/authentication/authenticate.do
call-forward pattern .T
transfer-pattern .T
after-hours block pattern 1 918005551212 7-24
after-hours block pattern 2 91900 7-24
after-hours block pattern 3 91411 7-24
after-hours block pattern 4 91...411....
after-hours block pattern 5 9411
night-service code *789
night-service day Sun 00:00 23:59
night-service day Mon 17:00 07:59
night-service day Tue 17:00 07:59
night-service day Wed 17:00 07:59
night-service day Thu 17:00 07:59
night-service day Fri 17:00 07:59
night-service day Sat 00:00 23:59
keepalive 30
timeout interdigit 5
timeout busy 20
timeout ringing 180
caller-id name-only: enable
system message xxxxx
web admin system name xxxx password xxxx
web admin customer name Customer
edit DN through Web: enabled.
create cnf-files version-stamp 7960 May 18 2016 07:58:30
transfer-system full-consult
local directory service: enabled.
Extension-assigner tag-type ephone-tag.

Any help will be appreciated..

-Dennis

Sami Ahmad · ‎05-18-2016

Dennis,

Did you try

http://10.6.29.2/ccme.html yet?

Also, you might want to include contents of flash where GUI files are located in your next post.

Sami

dennis.maston1 · ‎05-26-2016

I should have clarified this earlier. I cannot access GUI from http://10.6.29.1/ccme.html

I also cannot access via: http://10.6.29.2/ccme.html

The local contact says they used http://10.6.29.2/Web/Common/HomePage.do ? to make all changes in the past which is why i referenced that IP.

I am able to ping to and from both IPs but no gui.

Any ideas?

Suresh Hudda · ‎05-26-2016

Do you have "file privilege 0" command in cme router ? Pls check it once.

Suresh

dennis.maston1 · ‎05-26-2016

It is not configured and I am unable to add it.

CME-HGC(config)#file privilege 0
^

% Invalid input detected at '^' marker.

Version 12.4(11)XJ, RELEASE SOFTWARE (fc1)

System image file is c3825-ipvoicek9-mz.124-11.XJ.bin

Suresh Hudda · ‎05-26-2016

Oopss..you have quite old version, actually this command was introduced in 15.1.X version.

Can you take ethereal capture so you will get you know if any port block issue, you need to verify port 80 (HTTP) or 443 (Secure/HTTPS) specially.

Suresh

dennis.maston1 · ‎05-26-2016

Yes very old version which is scheduled to be upgraded.

I'll have to coordinate with a local onsite resource but yes I can grab a capture and look for any blocking.

Deepak Mehta · ‎05-26-2016

Hey Dennis,

You need to run this command inside telephony service.

You can also try debugging http sessions

debug ip http all and debug ip http error
Also check any ACL for port 80 (HTTP) or 443 (Secure/HTTPS) on new FW.

Deepak Rawat · ‎05-18-2016

You open CME GUI using below:

http://router_ipaddress/ccme.html

where router_ipaddress is the IP address of your Cisco Unified CME router. For example, if the IP address of your Cisco Unified CME router is 10.10.10.176, enter the following:
http://10.10.10.176/ccme.html

If the above does not help, then review your settings as per the below guide:

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucme/admin/configuration/guide/cmeadm/cmegui.html

Regards

Deepak

dennis.maston1 · ‎05-18-2016

Yes, I have been trying at the proper address but it does not respond.

http://10.6.29.2/ccme

DIR of flash.

irectory of flash:/

    1 -rw-    34237100 Dec 27 2007 21:07:32 -06:00 c3825-ipvoicek9-mz.124-11.XJ.bin
    2 -rw-        1826   Aug 6 2007 23:56:48 -05:00 sdmconfig-38xx.cfg
    3 -rw-     6036480   Aug 6 2007 23:57:20 -05:00 sdm.tar
    4 -rw-      861696   Aug 6 2007 23:57:36 -05:00 es.tar
    5 -rw-     1164288   Aug 6 2007 23:57:52 -05:00 common.tar
    6 -rw-        1038   Aug 6 2007 23:58:06 -05:00 home.shtml
    7 -rw-      113152   Aug 6 2007 23:58:18 -05:00 home.tar
    8 -rw-     1697952   Aug 6 2007 23:58:38 -05:00 securedesktop-ios-3.1.1.45-k9.pkg
    9 -rw-      416354   Aug 6 2007 23:58:56 -05:00 sslclient-win-1.1.3.173.pkg
   11 -rw-         660 Dec 27 2007 21:50:00 -06:00 vlan.dat
   12 -rw-      129476 Jan 17 2008 22:26:02 -06:00 P0030702T023.bin
   13 -rw-         459 Jan 17 2008 22:26:24 -06:00 P0030702T023.loads
   14 -rw-      685334 Jan 17 2008 22:26:40 -06:00 P0030702T023.sb2
   15 -rw-      129880 Jan 17 2008 22:26:56 -06:00 P0030702T023.sbn
   16 -rw-      281506 Jan 17 2008 22:27:12 -06:00 ATA030100SCCP040211A.zup
   17 -rw-       49599 Jan 17 2008 22:27:34 -06:00 S00105000200.sbn
   18 -rw-       49169 Jan 17 2008 22:27:52 -06:00 S00104000100.sbn
   19 -rw-         650 Jan 17 2008 22:28:02 -06:00 RingList.xml
   20 -rw-         651 Jan 17 2008 22:28:22 -06:00 DistinctiveRingList.xml
   21 -rw-        4000 Jan 17 2008 22:28:40 -06:00 Ring1.raw
   22 -rw-        4000 Jan 17 2008 22:28:52 -06:00 Ring2.raw
   23 -rw-        4000 Jan 17 2008 22:29:02 -06:00 Ring3.raw
   24 -rw-        4000 Jan 17 2008 22:29:58 -06:00 Ring4.raw
   25 -rw-        4000 Jan 17 2008 22:30:10 -06:00 Ring5.raw
   26 -rw-        4000 Jan 17 2008 22:30:24 -06:00 Ring6.raw
   27 -rw-        4000 Jan 17 2008 22:31:28 -06:00 Ring7.raw
   28 -rw-        4627 Jan 21 2008 16:46:36 -06:00 admin_user.html
   29 -rw-      653523 Jan 21 2008 16:46:38 -06:00 admin_user.js
   30 -rw-     2455679 Jan 21 2008 16:46:46 -06:00 apps11.8-2-2ES1.sbn
   31 -rw-     2453223 Jan 21 2008 16:46:52 -06:00 apps41.8-2-2ES1.sbn
   32 -rw-        1029 Jan 21 2008 16:46:52 -06:00 CiscoLogo.gif
   33 -rw-         618 Jan 21 2008 16:46:52 -06:00 CME_GUI_README.TXT
   34 -rw-      439073 Jan 21 2008 16:46:54 -06:00 cnu11.8-2-2ES1.sbn
   35 -rw-      435144 Jan 21 2008 16:46:56 -06:00 cnu41.8-2-2ES1.sbn
   36 -rw-     2146813 Jan 21 2008 16:47:02 -06:00 cvm11sccp.8-2-2ES1.sbn
   37 -rw-     2141085 Jan 21 2008 16:47:08 -06:00 cvm41sccp.8-2-2ES1.sbn
   38 -rw-         953 Jan 21 2008 16:47:08 -06:00 delete.gif
   39 -rw-       16344 Jan 21 2008 16:47:08 -06:00 dom.js
   40 -rw-         864 Jan 21 2008 16:47:08 -06:00 downarrow.gif
   41 -rw-      302171 Jan 21 2008 16:47:10 -06:00 dsp11.8-2-2ES1.sbn
   42 -rw-      509001 Jan 21 2008 16:47:12 -06:00 dsp41.8-2-2ES1.sbn
   43 -rw-        6146 Jan 21 2008 16:47:12 -06:00 ephone_admin.html
   44 -rw-      377390 Jan 21 2008 16:47:12 -06:00 jar11sccp.8-2-2ES1.sbn
   45 -rw-      229364 Jan 21 2008 16:47:14 -06:00 jar41sccp.8-2-2ES1.sbn
   46 -rw-        4658 Jan 21 2008 16:47:14 -06:00 logohome.gif
   47 -rw-      496521 Jan 21 2008 16:47:16 -06:00 music-on-hold.au
   48 -rw-        3724 Jan 21 2008 16:47:16 -06:00 normal_user.html
   49 -rw-       79908 Jan 21 2008 16:47:16 -06:00 normal_user.js
   50 -rw-      129828 Jan 21 2008 16:47:16 -06:00 P00308000400.bin
   51 -rw-         461 Jan 21 2008 16:47:18 -06:00 P00308000400.loads
   52 -rw-      701768 Jan 21 2008 16:47:20 -06:00 P00308000400.sb2
   53 -rw-      130232 Jan 21 2008 16:47:20 -06:00 P00308000400.sbn
   54 -rw-        1347 Jan 21 2008 16:47:20 -06:00 plus.gif
   55 -rw-        2759 Jan 21 2008 16:47:20 -06:00 Readme7960-40.txt
   56 -rw-         662 Jan 21 2008 16:47:20 -06:00 SCCP11.8-2-2SR1S.loads
   57 -rw-         642 Jan 21 2008 16:47:20 -06:00 SCCP41.8-2-2SR1S.loads
   58 -rw-         843 Jan 21 2008 16:47:22 -06:00 sxiconad.gif
   59 -rw-         174 Jan 21 2008 16:47:22 -06:00 tab.gif
   60 -rw-        2410 Jan 21 2008 16:47:22 -06:00 telephony_service.html
   61 -rw-         662 Jan 21 2008 16:47:22 -06:00 term06.default.loads
   62 -rw-         662 Jan 21 2008 16:47:22 -06:00 term11.default.loads
   63 -rw-         642 Jan 21 2008 16:47:22 -06:00 term41.default.loads
   64 -rw-         642 Jan 21 2008 16:47:22 -06:00 term61.default.loads
   65 -rw-         870 Jan 21 2008 16:47:22 -06:00 uparrow.gif
   66 -rw-        9968 Jan 21 2008 16:47:22 -06:00 xml-test.html
   67 -rw-        3412 Jan 21 2008 16:47:24 -06:00 xml.template