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CME holidays and Night service to 3rd party answering service

jed406
Level 1
Level 1

   I have the nightservice properly configured to route calls while the office is closed.  All holidays are entered into Unity.  I am not usind a AA.  What is the best way to have holiday calls routed to the answering service?  

Incoming calls route to a dn on the receptionist phone

nightservice is configured on this phone to ring outside service

nightservice configured on CME

Holidays configured in Unity          

1 Reply 1

paolo bevilacqua
Hall of Fame
Hall of Fame

You have to decide, handle calls it in CME or CUE. For the first you can use Night Service, for the latter the Universal AA script that can be acquired on the website mentioned in my profile.