CME : how to get line busy or on another call

[Marc El Achkar]

Hello,

We have a CME , lets consider we are making internal calls:

when user A is speaking on the line and user B calls user A, is there a way for user B to get that user A is busy or on another call without limiting user A to a busy-trigger-per-button, i want user A to receive the call and user B  to know that user A is on another call without being transfered to the call busy number.

this is the current config of the dn:

ephone-dn  4  dual-line

number 41104

pickup-group 1

description ##

name ###

allow watch

call-forward busy 41199

call-forward noan 41199 timeout 15

mwi sip

ephone  3

device-security-mode none

mac-address 203A.0723.A4EB

paging-dn 12

type 7945

logout-profile 3

[Ofentse Mokhutshwane]

Hi Marc

Is ephone 4 for User A. If 41199 is your Voicemail number, it will go to voice mail. If dont  you want to it go voicemail, remove

call-forward busy 41199.

ephone-dn 4 dual-line

max-calls-per-button 4

busy-trigger-per-button 1

Thanks

[Marc El Achkar]

Hi Ofentse,

yup ephone 4 is User A, the thing is, it wont go to 41199 when only 1 line is used as the dual line can have multiple lines before giving you a busy tone, in this case user A while speaking will see that user B is calling him and user B will be waiting for user A to answer him, what i want is to have User B notified that user A is on another call.

[Ofentse Mokhutshwane]

Hi Marc

add under ephone 4 and remove call-forward busy 41199

busy-trigger-per-button 1 .

Please test

Thanks

[Marc El Achkar]

I dont want to remove the busy 41199  and i dont want the 2nd call on the line to be busy, i just want a notification for the internal calling number to know that it is on another call.

[islam.kamal]

Hello

please use the below configuration

ephone-dn  4  dual-line

number 41104

huntstop channel

----------------------------------------------------------------------------------------------------------------------------------------------------------------

or there is other way to know that user A has a call  (This feature called presence),  find the below config for this feature

(router-Config)#presence

(router-Config)#presence call-list

ephone-dn  4  dual-line                   (for line on A which you need to know if he has a call or not).

number 41104

allow-watch

ephone x                                          (x: ephone number  of B)

blf-speed-dial 1 41104  label  x          (x: name of the user of line 41104)

when the call come to phone A user B will get indicator the A has a call

Thank you

please rate if this will help

[William Bell]

I think Islam's line of thinking is valid. While you may not be able to natively alter the ringback tone heard by the calling party. I think that using a Monitor/Watch solution is a good idea. You don't even need to call the remote party. Just look at the phone for a visual confirmation of status.

You can use the blf-speed-dial approach or you can simply add a Monitor or Watch line appearance on the calling party.

Of course, if you are trying to make this universally applicable to all call origination points (including the PSTN) then monitor/watch won't help.

I'd ask myself if thinking of the problem in a different way is still addressing the core requirement.

-Bill (@ucguerrilla)

[paolo bevilacqua]

There is no way to do this with just configuration.

You can use my script "selective busy ringback". It can be acquired on the website mentioned in my profile.