CME IP Communicator B-ACD and auto logout

[michael_oldham]

When using B-ACD with IP Communicator phones the auto logout feature puts the agent in a not ready state. This works fine but I cannot see how to make them ready again.

Any help would be appreciated

[paolo bevilacqua]

Have you configured the login button as softeky in ephone-dn-template ?

[michael_oldham]

Thanks

I do not think it applies to B-ACD as per the description in the manual

Login-Provides personal identification number (PIN) access to restricted phone features.

[paolo bevilacqua]

telephony-service

hunt-group logout hlog

ephone-template 1

softkeys idle hlog (and any other softkey you want)

ephone xx

ephone-template 1

After that you will be able to use the Hlog softkey - I used the familiar term "login" for it before.

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[michael_oldham]

The issue is that IP Communicator does not support the hlog key :(

[paolo bevilacqua]

It does, I have many customers using it.

[michael_oldham]

that is good to know. This is what I found

See this excerpt taken from the link below:

Restrictions

•The HLog soft key is available only on display phones. It is not available on Cisco Unified IP Phones 7902, 7905, and 7912; Cisco IP Communicator; and Cisco VG224.

•Shared ephone-dns cannot use the Agent Status Control or Automatic Agent Not-Ready feature.

•If directory numbers that are members of a hunt group are configured for called-name display, the following restrictions apply:

-The primary or secondary pilot number must be defined using at least one wildcard character.

-The phone numbers in the list command cannot contain wildcard characters.

http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/admin/configuration/guide/cmecover.html#wp1094576

[paolo bevilacqua]

That is wrong, in fact the IP Communicator is a "display phone", unlike the others mentioned.

You can use the feedback form to let cisco writers know of this documentation mistake.

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[michael_oldham]

thanks I will continue troubleshooting this.