CME ISR4331 sip phone 7800 with wrong timestamp display

[dsobrinho]

Hi team,

We have tac opened but without any solution yet.

CME ISR4331  IOS "bootflash:isr4300-universalk9.16.03.06.SPA.bin"

NTP Configured:  in voice register global ->  ntp-server 200.160.7.186 mode anycast, 

+

Configured in the router as well

ntp logging
ntp server 200.160.7.186 prefer source GigabitEthernet0/0/0
ntp server 200.186.125.195
ntp server 200.199.205.149

Timezone set to 17  South America Standard/Daylight Time -186

IP Phone 3905 (show correct timestamp-> South America Standard/Daylight Time -186 min GMT/UTC) -  OKay

Problem description: 

IP Phone 7821 (show incorrect timestamp ->Greenwich Standard Time - 0 min GMT/UTC)

IP Phone 7861 (show incorrect timestamp ->Greenwich Standard Time - 0 min GMT/UTC)

Firmware version: sip78xx.11-7-1-17.loads (Actual)

Firmware version: sip78xx.11-5-1-18.loads (same problem in this version)

Error description in the log of phone:

1905 ERR Aug 03 14:49:08.078437 (595:1615) JAVA-configmgr MQThread|cip.cfg.TimeDateProperty:? - Could not find timezone: South America Standard/Daylight Time

1906 NOT Aug 03 14:49:08.079932 (595:1615) JAVA-configmgr MQThread|cip.cfg.TimeDateProperty:? - setTimeZone tz:Greenwich Standard Time ctz:GMT

1907 NOT Aug 03 14:49:08.113810 (595:1615) JAVA-configmgr MQThread|cip.cfg.SipConfig:? - customerUUID is

1908 NOT Aug 03 14:49:08.118083 (595:1615) JAVA-configmgr MQThread|cip.cfg.SipConfig:? - userUUID is

Does anybody know something like that?

[R0g22]

Have you tried setting up Olson for these phones ? Review the CME admin guide for details.

[dsobrinho]

Hi Nipun Sigh Raghav,

I have already tried to change to different timezone and it worked only for cisco ip phone 3905, but did not for 78xx phones. All IP Phone 3905 (show correct timestamp-> South America Standard/Daylight Time -180 min GMT/UTC).
The problem happens only in 78xx display timestamp. All other features in 78xx works fine, inbound/outbound, conference, transfer, hold etc.

[Sreekanth Narayanan]

Ah just saw this reply that you've tried other timezones and they have not worked. Have you tried to change the ntp broadcast type?

[R0g22 · Accepted solution]

I am not talking about trying different time zones. Have you tested with Olson ? Did you review the CME admin guide for this ?

[dsobrinho]

Hi,

As you mentioned I will do today the Olso timezone and keep you informed about the results.

About NTP anycast, I have change to broadcast, but without results after restart and reload services.

[dsobrinho · Accepted solution]

Hi @R0g22

Thank you for your feedback. 5 stars for you.

Following the resolution:

Download files:

The tzupdater can be downloaded here.    http://www.oracle.com/technetwork/java/javase/downloads/tzupdater-download-513681.html.

Details Instructions on how to configure the Olson timezone for SIP phones are @   http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucme/admin/configuration/guide/cmeadm/cmenetwk.html#pgfId-1066833  

After uploaded the files to flash, need configured them in TFTP Server:

tftp-server flash:/iphone/CP3905.9-2-2-0.loads alias CP3905.9-2-2-0.loads

tftp-server flash:/iphone/APP3905.9-2-2-0.zz alias APP3905.9-2-2-0.zz

tftp-server flash:/iphone/sip78xx.10-1-1SR1-4.loads alias sip78xx.10-1-1SR1-4.loads

tftp-server flash:/iphone/kern78xx.10-1-1SR1-4.sbn alias kern78xx.10-1-1SR1-4.sbn

tftp-server flash:/iphone/rootfs78xx.10-1-1SR1-4.sbn alias rootfs78xx.10-1-1SR1-4.sbn

tftp-server flash:/iphone/sboot78xx.10-1-1SR1-4.sbn alias sboot78xx.10-1-1SR1-4.sbn

tftp-server flash:/its/music-on-hold.au alias music-on-hold.au

tftp-server flash:en_bacd_music_on_hold.au alias en_bacd_music_on_hold.au

tftp-server flash:/iphone/kern2.78xx.11-5-1SR1-1.sbn alias kern2.78xx.11-5-1SR1-1.sbn

tftp-server flash:/iphone/kern78xx.11-5-1SR1-1.sbn alias kern78xx.11-5-1SR1-1.sbn

tftp-server flash:/iphone/rootfs2.78xx.11-5-1SR1-1.sbn alias rootfs2.78xx.11-5-1SR1-1.sbn

tftp-server flash:/iphone/rootfs78xx.11-5-1SR1-1.sbn alias rootfs78xx.11-5-1SR1-1.sbn

tftp-server flash:/iphone/sboot2.78xx.11-5-1SR1-1.sbn alias sboot2.78xx.11-5-1SR1-1.sbn

tftp-server flash:/iphone/sboot78xx.11-5-1SR1-1.sbn alias sboot78xx.11-5-1SR1-1.sbn

tftp-server flash:/iphone/sip78xx.11-5-1SR1-1.loads alias sip78xx.11-5-1SR1-1.loads

tftp-server flash:/iphone/APP3905.9-4-1SR2-2.zz alias APP3905.9-4-1SR2-2.zz

tftp-server flash:/iphone/CP3905.9-4-1SR2-2.loads alias CP3905.9-4-1SR2-2.loads

tftp-server flash:/iphone/kern2.78xx.11-7-1-17.sbn alias kern2.78xx.11-7-1-17.sbn

tftp-server flash:/iphone/kern78xx.11-7-1-17.sbn alias kern78xx.11-7-1-17.sbn

tftp-server flash:/iphone/rootfs2.78xx.11-7-1-17.sbn alias rootfs2.78xx.11-7-1-17.sbn

tftp-server flash:/iphone/rootfs78xx.11-7-1-17.sbn alias rootfs78xx.11-7-1-17.sbn

tftp-server flash:/iphone/sboot2.78xx.11-7-1-17.sbn alias sboot2.78xx.11-7-1-17.sbn

tftp-server flash:/iphone/sboot78xx.11-7-1-17.sbn alias sboot78xx.11-7-1-17.sbn

tftp-server flash:/iphone/sip78xx.11-7-1-17.loads alias sip78xx.11-7-1-17.loads

tftp-server flash:/iphone/tzupdater.jar alias tzupdater.jar

tftp-server flash:/iphone/TzDataCSV.CSV alias TzDataCSV.CSV

!

!

voice register global

mode cme

source-address 192.168.X.Y port 5060

max-dn 60

max-pool 60

load 3905 CP3905.9-4-1SR2-2

load 7821 sip78xx.11-7-1-17

load 7861 sip78xx.11-7-1-17

authenticate register

authenticate realm acme.net

olsontimezone America/Sao_Paulo version 2015a

timezone 17

time-format 24

date-format D/M/Y

hold-alert

no dst auto-adjust

phone-mode phone-only

service https

tftp-path flash:

file text

create profile sync 0264625631487531

network-locale PT

network-locale 1 PT

user-locale U1 load CME-locale-pt_BR-Portuguese-11.5.11.5.tar

ntp-server 200.160.7.186 mode anycast

ip qos dscp af11 media

ip qos dscp cs2 signal

ip qos dscp af43 video

ip qos dscp 25 service

conference hardware

video

auto-register

Configuration here:

#config term

#voice register global

#olsontimezone <timezonename>  version 2015a

#no create profile

#create profile

#reset

[Sreekanth Narayanan]

Daniel, have you tried to change the ntp mode to "directedBroadcast" instead of anycast?
Also, what if you change the timezone to a different value such as CET? Do the phones get the right time then?