CME No Agents are available but they are !

[otn-cco]

Hi There,

For over 2 years i've been running a CME 4.2 router happily.   I have a number of different hunt groups and users are able to login and out fine using the Hlog soft key.   Today I have a group of users unable to receive calls via a B-ACD service and specific hunt group.   They are logged in fine and I can connect to them directly through the hunt group.  Using the B-ACD service however  i get pushed straight to voice mail.  The debug displays the following error.  

TCL AA: >>> No Agents are available; Forwarding to Voice Mail

All indications are that the Agents are available. I can call them via the hunt group.  Through B-ACD no good.  I have rebooted and no change. I have rebooted phones an no change.  I have removed the config and re-added etc.  I'm stumped because the config is identical to the other hunt groups and aplication services which work fine.   The TCL script i'm using is app-b-acd-aa-3.0.0.2.tcl.

Any clues here would be great thanks.

Matt.

[paolo bevilacqua]

You should look at the last config change done before the problem occorred.

Software things don't break by themselves.

[otn-cco]

Thanks for the advice and I do agree with you.   However we use rancid to backup our configs nightly.  There are no config diffs for some weeks.  

Matt.

[paolo bevilacqua]

Calling the hunt pilot what happens.?

Then you can look at "debug voice application script" with "term mon".

[otn-cco]

If I call the hunt group as configured below.. All good.

ephone-hunt 50 sequential
 pilot 8150
 list 2752, 2751, 2758, *, *, *, *, *
 timeout 15, 15, 15, 15, 15, 15, 15, 15
 statistics collect
 
If I call 7050 as below it goes straight to voicemail. 

 service aa52 flash:app-b-acd-aa-3.0.0.2.tcl
  paramspace english index 1
  param drop-through-option 6
  param handoff-string aa52
  paramspace english language en
  param max-time-vm-retry 2
  param aa-pilot 7050
  param max-extension-length 4
  param queue-overflow-extension 9050
  param drop-through-prompt _aa52_bacd_dropthoughprompt.au
  paramspace english location flash:
  param second-greeting-time 120
  param queue-exit-option1 1
  param call-retry-timer 30
  param voice-mail 9050
  param max-time-call-retry 3600
  param service-name queue
  param queue-exit-extension1 9050
  param number-of-hunt-grps 1


 service queue flash:app-b-acd-3.0.0.2.tcl
  param aa-hunt7 8160
  param aa-hunt8 9990
  param aa-hunt9 8190
  param queue-len 20
  param queue-manager-debugs 1
  param aa-hunt1 8100
  param aa-hunt2 8110
  param number-of-hunt-grps 10
  param aa-hunt3 8120
  param aa-hunt4 8130
  param aa-hunt5 8140
  param aa-hunt6 8150

: //35//TCL :/tcl_PutsObjCmd: TCL B-ACD: >>> Queue index is 0 <<<

//35//TCL :/tcl_PutsObjCmd: TCL B-ACD:  >>> THE QUEUE NOW IS {TclModule_4C0243F4_0_751495284 {CALL_NEW} {1329371193} {5}} <<<

//35//TCL :/tcl_PutsObjCmd: TCL B-ACD: +++ 8150 Queue Length = 1 +++

//35//TCL :/tcl_PutsObjCmd: TCL B-ACD:  >>> THE QUEUE IS {TclModule_4C0243F4_0_751495284 {CALL_HOLD} {1329371193} {5}} <<<

//38529//TCL :/tcl_PutsObjCmd: TCL AA: >>> No Agents are available; Forwarding to Voice Mail <<<

//38529//TCL :/tcl_PutsObjCmd:

[otn-cco]

This has been resolved.  The phones needed to be factory reset. Weird.

Matt.