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CME set label on a SIP device

Hello everyone,

I'm experiencing some issues configuring a simple text label on a SIP third-party device.

I registered correctly the SIP device on the CME but when I try to call any internal phone (Cisco IP phones), I cannot read the label text, but only the internal number of the device.

I think it could be related to the username and pw conifgured for the SIP but, in order to register correctly the device, I need to set the username equal to the extension number.

Here is my config:

voice register global
create profile sync xxxxxxxxx
voice register dn 1
number yyy
allow watch
name TEST
label TEST
voice register pool 6
id mac XXX.XXX.XXX
number 1 dn 1
presence call-list
username yyy password ******
description TEST
codec g711ulaw

 Is there something that I'm missing?

Thank you

4 Replies 4

If you are using a 3rd-party-sip device, it might be that the name portion of CLID must be set in the configuration of the endpoint itself. The "name" setting on the voice register dn should be sufficient, but I don't know for sure if that setting works for the 3rd party devices. 

I know in MicroSIP and Bria that there is a separate field for registration name and for caller id. If you are using a 3rd party hardphone, though, a setting like that might be harder to access - if it's even available.

I know that's not much help.