cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
87
Views
0
Helpful
0
Replies

CUCM _root high Active sessions causes server crash

Mortaza Rohani
Level 1
Level 1

Hi,
We are periodically facing CUCM high CPU caused by tomcat1 process and it leads to server crash and only resolved by hard reset of CUCM.

here is the network diagnostic result:

The following web applications have an unusually large number of active sessions: _root. Please collect all of the Tomcat logs for root cause analysis: file get activelog tomcat/logs/*

and this is show perf query class "Cisco Tomcat Web Application" result:

==>query class :
 - Perf class (Cisco Tomcat Web Application) has instances and values:
.
.
.
 _root -> Errors = 340
 _root -> Requests = 524
 _root -> SessionsActive = 176

I've found some java errors in Catalina log file which is attached.
where can I find the causing session?

Thanks,

0 Replies 0