Hi Guys,
I am trying to enable two users to monitor a third extension but also be able to pickup calls for that extension when it is unanswered.
So i have 3 extensions A,B and C. Phones b and C have phone A as a shared line appearance on their phones and set to monitor. The problem at the moment is that when phone A rings and there is noan, phones B and C get a visual indicator simultaneously as would be expected. After a few seconds, phone C will stop ringing and B would continue, then they would swop therefore B will stop ringing and C will start again. It is almost as though the call is being passed between the two extensions and eventually it will drop into voicemail.
Is there a way for phones B and C to monitor phone A as well both of them have the ability to pick up the call at the same time. Below is the config :
ephone-dn 15 dual-line
number A
pickup-group 10
label
description 02070164848
name
call-forward busy B
call-forward noan B timeout 10
corlist incoming call-Services
ephone-dn 84 dual-line
number C
pickup-group 10
label
description
name
call-forward busy 7000
call-forward noan 7000 timeout 12
corlist incoming BasicServices
ephone-dn 10 dual-line
number B
pickup-group 10
label
description
name
call-forward busy C
call-forward noan C timeout 12
corlist incoming call-Services
I have tried creating an ephone-hunt group with phones B and C in them, but for some reason they are unable to pickup each others calls even tho they in the same hunt group. I also tried using voice hunt groups but the IOS is 12.4(15)T so does not support this feature yet. Is there a quick fix around it without upgrading the IOS ?
