CME - shared line ring setting when primary phone line active

[#1]

Hi All,

I have a problem for the CME configuration.

A end user ephone (CP7965G) have 2 DN, 1st line is end user no. , the 2nd line is boss sharded line.

When the end user using line 1 (1st phone line active in this time), a new call calling to his boss, the 2nd line is flashing but didn't ring.

I understand when I using CUCM just set the "Ring Setting (Phone Active)" to "ring" in the boss line,

but in CME, how can I allow the 2nd line ringing in CME command?

Many Thanks.

Regards,

Ivan

[paolo bevilacqua]

I think you want call-waiting signal, not ring?

Both options are configured under ephone-dn and ephone.

You can reference the documentation for more information.

[#3]

Thanks for your reply,

I tried use the call-waiting ring command, but it didn't work.

For the 1st line active, I want 2nd line ring at the phone speaker (not hear at headset) when new incoming call arrived.

[Rob Huffman]

Hi Ivan,

Can you please post up the ephone configs for the end user

and bosses phone

Cheers!

Rob

[#5]

Thanks Rob.

Here is the config,  ephone 1 is the Boss phone, ephone 2 is the Secretary phone.

Secretary 3rd botton is his boss line, when 1st is active and someone call his boss, the 3rd button need flash and ringing at the phone speaker.

================================================================

ephone-template  1

exclude em

softkeys hold  Resume Newcall Select Join

softkeys idle  Redial Cfwdall Pickup Gpickup

softkeys seized  Redial Endcall Pickup Gpickup Cfwdall

softkeys alerting  Endcall

softkeys connected  Hold Endcall Trnsfer TrnsfVM Confrn ConfList Select Join

softkeys ringing  Answer Dnd

button-layout 1-2 line

button-layout 3-4 speed-dial

!

!

ephone-template  2

exclude em

softkeys hold  Resume Newcall Select Join

softkeys idle  Redial Cfwdall Pickup Gpickup

softkeys seized  Redial Endcall Pickup Gpickup Cfwdall

softkeys alerting  Endcall

softkeys connected  Hold Endcall Trnsfer TrnsfVM Confrn ConfList Select Join

softkeys ringing  Answer Dnd

button-layout 1-4 line

button-layout 6-8,19-30 speed-dial

button-layout 5,9-18 blf-speed-dial

!

!

ephone-dn  1  dual-line

number 888

pickup-group 1

label Boss

description 29999888

name Boss

ephone-dn-template 1

!

ephone-dn  9  dual-line

number 889

pickup-group 1

label Secretary

description 29999889

name Secretary

ephone-dn-template 1

!

!

ephone  1

mac-address 1111.1111.1111

ephone-template 1

max-calls-per-button 2

username "Boss" password 123

speed-dial 1 889 label "Secretary"

speed-dial 2 890 label "Secretary2"

type 6941

button  1s1 2s101

!

!

ephone  2

mac-address 2222.2222.2222

ephone-template 2

username "Secretary"

type 7965 addon 1 7916-24

auto-line 1 answer-incoming

button  1:9 2o109,110,118 3:1 4:101

button  5:28

!

!

[Rob Huffman]

Hi Ivan,

You may be seeing this behavior;

All phones sharing the common directory number can initate and receive calls at the same time. Calls to

the mixed shared line ring simultaneously on all phones without active calls and any of these phones can

answer the incoming calls.

http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/admin/configuration/guide/cmebasic.pdf

Cheers!

Rob