CME tcl script file.

[kingvoice]

Dear Experts !

                      I have  cisco CME router and i would like to configue Auto Attendant by using TCL script file . Can any one provide me the

sample configuration and default TCL scirpt files .

Thanks

Regards;

KV

[Carlo Poggiarelli]

Hi.

Hope you have already downloaded bacd files.

Here an example

 service IVR flash:app-b-acd-aa-3.0.0.2.tcl
  paramspace english index 0
  param welcome-prompt Welcome.wav
  param call-retry-timer 5
  param service-name queue
  param second-greeting-time 60
  paramspace english location flash:
  param max-time-vm-retry 2
  param max-time-call-retry 600
  param voice-mail 9999
  param aa-pilot 1000
  param max-extension-length 4
  param number-of-hunt-grps 5
  paramspace english prefix en
  param handoff-string IVR

 service queue flash:app-b-acd-2.1.2.2.tcl
   param number-of-hunt-grps 3
  param aa-hunt12 0800259630
  param queue-len 30
  param aa-hunt1 2001
  param aa-hunt2 2002

param aa-hunt3 2003
  param queue-cme-debugs 1
  param queue-manager-debugs 1

dial-peer voice 1000 pots

incoming called-number 1000

service IVR

With the above config call hitting 1000 will fall into IVR application which plays welcome prompt and options prompt

option 1 will go to extension (or hunt pilot) 2001, option 2 to 2002 and option 3 to 2003

of course you need to record your own prompts and name them as en_welcome.au and en_bacd_options.au 

Here a reference page

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucme/bacd/configuration/guide/cme40tcl/40bacd.html

HTH

Regards

Carlo

[kingvoice]

Thanks ; Can you give me the download link please.

Thankyou once again..

[Carlo Poggiarelli]

Hi.

You need a valid cco to download it 

Here you are 

https://software.cisco.com/download/release.html?mdfid=277641082&softwareid=283451126&release=8.8&relind=AVAILABLE&rellifecycle=&reltype=latest

Choose version 3.0.0.2

HTH

Regards

Carlo

[kingvoice]

Thank You very much !

[Carlo Poggiarelli]

Hi 

Glad to help..

If you need further help, don't hesitate to post here.

Cheers

Carlo

[kingvoice]

Hello Carlo ;

         I applied the above  configuration but it is not working ...

[Carlo Poggiarelli]

Hi

Please give more details.

Post your config

Thanks

Carlo

[kingvoice]

application
 service aa flash:app-b-acd-aa-3.0.0.2.tcl
  paramspace english index 1
  param number-of-hunt-grps 5
  param handoff-string aa
  param max-time-vm-retry 2
  param aa-pilot 7000
  param max-extension-length 4
  paramspace english location flash:
  param second-greeting-time 60
  param welcome-prompt _welcome.au
  param call-retry-timer 5
  paramspace english prefix en
  param max-time-call-retry 600
  param voice-mail 9999
  param service-name queue
 !
 service queue flash:app-b-acd-3.0.0.2.tcl
  param queue-len 30
  param queue-cme-debugs 1
  param aa-hunt0 3015
  param queue-manager-debugs 1
  param number-of-hunt-grps 3

dial-peer voice 7001 voip
 service aa
 destination-pattern 7000
 session target ipv4:192.168.20.1
 incoming called-number 7000
 dtmf-relay h245-signal h245-alphanumeric
 codec g711ulaw
 no vad

voice-port 0/0/0

connection plar opx 7000

Note : When calling this line after ring it is connected and  silence . when i press 0 nothing happens..

[Carlo Poggiarelli]

Hi.

Two main things:

1- You hear silence because you haven't loaded audio prompts on gateway's memory.

you can achieve that by issuing audio-prompt load flash:promptfilename.au

2 - Hunt0 is not a valid option. if you want option 0 you need to add "param operator xxxx" under application service where xxxx is the extension you want to send operator calls

HTH

Regards

Carlo

[kingvoice]

Hello Carlo ;

                  Still same , silence and nothing happening after press zero .

[Carlo Poggiarelli]

Hi.

Can you please send me the output of a debug voip application script and acual running config?

Thanks

Regards

Carlo

[kingvoice]

VGW#
Oct 13 23:49:06.815: //33//TCL :/tcl_PutsObjCmd:
proc init_perCallvars
Oct 13 23:49:06.815:
Oct 13 23:49:06.815: //33//TCL :/tcl_PutsObjCmd: preced info : 0:-1:0 ,index : 2 ,return value: 0
Oct 13 23:49:06.815:
Oct 13 23:49:06.815: //33//TCL :/tcl_PutsObjCmd: is mlpp = 0

Oct 13 23:49:06.815:
Oct 13 23:49:06.815: //33//TCL :/tcl_PutsObjCmd:
>>>>>>>>>legstate = lg_001<<<<<<<<<<<

Oct 13 23:49:06.815:
Oct 13 23:49:06.815: //33//TCL :/tcl_PutsObjCmd: TCL AA: ++ Playing Welcome Prompt and options menu ++
VGW#
Oct 13 23:49:10.451: //18//TCL :/tcl_PutsObjCmd: TCL B-ACD:  >>> B-ACD Service Running <<<
VGW#
Oct 13 23:49:16.647: //33//TCL :/tcl_PutsObjCmd: >>>>>>>>>>>>> return from infotag get evt_dcdigits is : 0 <<<<<<<<<<<<<<<<<<<<<<<<<
Oct 13 23:49:16.647:
Oct 13 23:49:16.647: //33//TCL :/tcl_PutsObjCmd: preced info : 0:-1:0 ,index : 2 ,return value: 0
Oct 13 23:49:16.647:
Oct 13 23:49:16.647: //33//AFW_:/AFW_FSM_Drive: Tcl_Eval to drive FSM inside Tcl modulespace. code=1 code=ERROR
Oct 13 23:49:16.647: TCL script failure
        Result:
                         Play Failed
Oct 13 23:49:16.647:    TCL script failure errorInfo:
                        Play Failed
    while executing
"media play leg_incoming moh:livemoh"
    (procedure "act_GotDestNoOption" line 49)
    invoked from within
"act_GotDestNoOption"
    ("0" arm line 2)
    invoked from within
"switch -exact $optionSelected {
                                {#} {
                                        act_RetryMenu
                                }
                                {0} {
                                        act_GotDestNoOption
                                }
                                default {
                                        set playMusicFlag 1
                        ..."
    (procedure "act_GotDest" line 38)
    invoked from within
"act_GotDest"
Oct 13 23:49:16.647: //18//TCL :/tcl_PutsObjCmd: TCL B-ACD: +++ New incoming call to queue 3015 +++
Oct 13 23:49:16.647: //18//TCL :/tcl_PutsObjCmd: TCL B-ACD: >>> Queue index is 0 <<<
Oct 13 23:49:16.647: //18//TCL :/tcl_PutsObjCmd:
VGW#TCL B-ACD:  >>> THE QUEUE NOW IS {TclModule_23CD91C_0_1297496 {CALL_NEW} {1444780156} {0}} <<<
Oct 13 23:49:16.647: //18//TCL :/tcl_PutsObjCmd: TCL B-ACD: +++ 3015 Queue Length = 1 +++
VGW#
Oct 13 23:50:10.450: //18//TCL :/tcl_PutsObjCmd: TCL B-ACD:  >>> B-ACD Service Running <<<
Oct 13 23:50:10.450: //18//TCL :/tcl_PutsObjCmd: TCL B-ACD: >>> {TclModule_23CD91C_0_1297496 {CALL_NEW} {1444780156} {0}} <<<
Oct 13 23:50:10.450: //18//TCL :/tcl_PutsObjCmd: TCL B-ACD:  >>> THE QUEUE IS  <<<
Oct 13 23:50:10.450: //18//TCL :/tcl_PutsObjCmd: TCL B-ACD: +++ AA TclModule_23CD91C_0_1297496 not responding, flushed from Queue +++

[Carlo Poggiarelli]

Hi.

From your output..

Oct 13 23:49:06.815:
Oct 13 23:49:06.815: //33//TCL :/tcl_PutsObjCmd: TCL AA: ++ Playing Welcome Prompt and options menu ++

****** This means that Gateway is correctly playing Welcome and option prompt but thay probably haven't been loaded into Gateway's memory or are encoded in an incorrect format. ********

Oct 13 23:49:16.647: TCL script failure
        Result:
                         Play Failed
Oct 13 23:49:16.647:    TCL script failure errorInfo:
                        Play Failed
    while executing
"media play leg_incoming moh:livemoh"

********* When gateway has to reach a destination, it needs to play a music on hold which by default is  Livemoh :*****

if you want to define a custom music on hold configure what follows:

telephony-service

moh flash:moh.wav

create cnf-files

So please load audio prompts on system memory with audio-prompt load command or simply reload the gateway.

HTH

Regards

Carlo

[kingvoice]

Hello Carlo ;

                 Yes you are o

right ! Now only problem is when i press zero it is not going to operator

only silence. Any advise ?