10-06-2017 04:14 PM - edited 03-17-2019 11:19 AM
I cannot understand why my CME 2851 router cannot find the phone files and I get the following errors. My phone files are in subdirectories.
ERRORS:
002852: Oct 6 19:00:13.005: TFTP: Looking for term75.default.loads
002853: Oct 6 19:00:13.005: TFTP: Sending error 1 No such file
002844: Oct 6 18:59:34.873: TFTP: Looking for XMLDefault.cnf.xml.sgn
002750: Oct 6 18:50:32.059: TFTP: Looking for SCCP75.9-2-1S.loads
002751: Oct 6 18:50:32.059: TFTP: Sending error 1 No such file
002754: Oct 6 18:51:20.684: TFTP: Looking for CTLSEP5C501545AA9F.tlv
002755: Oct 6 18:51:20.684: TFTP: Sending error 1 No such file
002762: Oct 6 18:51:20.916: TFTP: Looking for ITLFile.tlv
002763: Oct 6 18:51:20.916: TFTP: Sending error 1 No such file
002758: Oct 6 18:51:20.796: TFTP: Looking for ITLSEP5C501545AA9F.tlv
002759: Oct 6 18:51:20.796: TFTP: Sending error 1 No such file
002784: Oct 6 18:51:43.744: TFTP: Looking for English_United_States/td-sccp.jar
002785: Oct 6 18:51:43.744: TFTP: Sending error 1 No such file
002790: Oct 6 18:51:53.844: TFTP: Looking for United_States/g3-tones.xml
002791: Oct 6 18:51:53.844: TFTP: Sending error 1 No such file
FILES:
Directory of flash:/PhoneFiles/7975/
63 -rw- 356907 Oct 6 2017 16:45:24 -04:00 dsp75.9-2-1TH1-13.sbn
64 -rw- 1891024 Oct 6 2017 16:45:30 -04:00 jar75sccp.9-2-1TH1-13.sbn
65 -rw- 656 Oct 6 2017 16:45:30 -04:00 SCCP75.9-2-1S.loads
66 -rw- 660 Oct 6 2017 16:45:32 -04:00 term75.default.loads
67 -rw- 4639974 Oct 6 2017 16:45:12 -04:00 apps75.9-2-1TH1-13.sbn
68 -rw- 575490 Oct 6 2017 16:45:14 -04:00 cnu75.9-2-1TH1-13.sbn
69 -rw- 2211722 Oct 6 2017 16:45:22 -04:00 cvm75sccp.9-2-1TH1-13.sbn
Directory of flash:/
1 -rw- 68193772 May 15 2014 06:54:22 -04:00 c2800nm-adventerprisek9_ivs-mz.151-4.M.bin
2 drw- 0 Jul 28 2016 16:37:40 -04:00 Desktops
7 drw- 0 Feb 8 2016 05:02:02 -05:00 HTML
35 drw- 0 Feb 7 2016 21:38:58 -05:00 CME_GUI
54 -rw- 496521 Feb 9 2016 13:26:54 -05:00 music-on-hold.au
58 drw- 0 Feb 8 2016 04:28:52 -05:00 PhoneFiles
CONFIG:
tftp-server flash:/PhoneFiles/7975/dsp75.9-2-1TH1-13.sbn
tftp-server flash:/PhoneFiles/7975/jar75sccp.9-2-1TH1-13.sbn
tftp-server flash:/PhoneFiles/7975/SCCP75.9-2-1S.loads
tftp-server flash:/PhoneFiles/7975/term75.default.loads
tftp-server flash:/PhoneFiles/7975/apps75.9-2-1TH1-13.sbn
tftp-server flash:/PhoneFiles/7975/cnu75.9-2-1TH1-13.sbn
tftp-server flash:/PhoneFiles/7975/cvm75sccp.9-2-1TH1-13.sbn
Solved! Go to Solution.
10-07-2017 11:06 AM
10-07-2017 06:22 AM
Post your config.
Do you have "type" defined under the ephone config?
Under telephony-service do you have "create cnf"?
10-07-2017 08:22 AM
ephone 10
device-security-mode none
mac-address 5C50.1545.AA9F
ephone-template 1
type 7975
mwi-line 2
button 1:10 2:1 3f8 4f6
!
load 7921 CP7921G-1.4.1SR1
load 7935 P00503021900
load 7960-7940 P00308000800
load 7962 SCCP42.9-2-1S
load 7975 SCCP75.9-2-1S
load 7985 cmterm_7985.4-1-7-0
time-zone 12
10-07-2017 11:06 AM
10-08-2017 09:05 AM
Thank you so much!!! That fixed it and our phones are now working. Totally forgot about the alias part.
10-09-2018 01:44 PM
This thread was very helpful and just in case you see your config looks good and still not sure what is going on, do the following:
Take a look at the config file of the phone (Take a debug tftp events and debug tftp packets if needed to confirm which config file the phone is downloading)
Look for the user locale field:
<userLocale>
<name>Spanish_Spain</name>
In the "<name>XXXXX</name>" field make sure the name that is defined matches what you set in the "tftp server alias lines" as the example below
tftp-server flash:/XXXXXXX.jar alias XXXXXXX/mk-sccp.jar
--- > tftp-server flash:/mk-sccp.jar alias Spanish_Spain/mk-sccp.jar
In my case, the cme config was alright and the 69xx were getting the locale but not the 7942/62 and CIPCs. So, I compared the debugs and the config files and found this error:
2600555: Oct 9 10:33:26.052: TFTP: read request from host X.X.X.X(49289) via GigabitEthernet0/1.100
2600556: Oct 9 10:33:26.052: TFTP: Looking for User_Define_1/mk-sccp.jar
2600557: Oct 9 10:33:26.052: TFTP: Sending error 1 No such file
So, I manually changed the config file from:
<userLocale>
<name>User_Define_1</name>
To:
<userLocale>
<name>Spanish_Spain</name>
Also, for the CIPC I had to add the alias of the file it was looking for:
2667120: Oct 9 11:57:00.002: TFTP: Looking for Spanish_Spain/ipc-sccp.jar
2667121: Oct 9 11:57:00.002: TFTP: Sending error 1 No such file
--------- > tftp-server flash:/ipc-sccp.jar alias Spanish_Spain/ipc-sccp.jar
and it worked.
10-14-2019 09:49 PM
Im stuck why will this not work
tftp-server flash:term42.default.loads alias term42.default.loads
tftp-server flash:term62.default.loads alias term62.default.loads
tftp-server flash:7921-dictionary.xml alias 7921-dictionary.xml
tftp-server flash:7921-font.dat alias 7921-font.dat
tftp-server flash:7921-kate.utf-8.xml alias 7921-kate.utf-8.xml
tftp-server flash:7921-kate.xml alias 7921-kate.xml
tftp-server flash:be-sccp.jar alias be-sccp.jar
tftp-server flash:gp-sccp.jar alias gp-sccp.jar
tftp-server flash:ipc-sccp.jar alias ipc-sccp.jar
tftp-server flash:tc-sccp.jar alias tc-sccp.jar
tftp-server flash:td-sccp.jar alias td-sccp.jar
tftp-server flash:tc-sip.jar alias tc-sip.ja
tftp-server flash:rp-sccp.jar alias rp-sccp.jar
tftp-server flash:rtl-sccp.jar alias rtl-sccp.jar
tftp-server flash:gd-sip.jar alias gd-sip.jar
tftp-server flash:gh-sip.jar alias gh-sip.jar
tftp-server flash:td-sip.jar alias td-sip.jar
tftp-server flash:be-sip.jar alias be-sip.jar
tftp-server flash:gp-sip.jar alias gp-sip.jar
tftp-server flash:ipc-sip.jar alias ipc-sip.ja
tftp-server flash:mk-sip.jar alias mk-sip.jar
tftp-server flash:lk-sip.jar alias lk-sip.jar
tftp-server flash:mk-sccp.jar alias mk-sccp.jar
tftp-server flash:g3-tones.xml alias g3-tones.xmli
ROUTER1_VOICE_GW#
Oct 15 04:48:26.000: TFTP: Server request for port 49156, socket_id 0x21F721CC for process 122
Oct 15 04:48:26.000: TFTP: read request from host 10.10.1.4(49156) via GigabitEthernet0/0.201
Oct 15 04:48:26.000: TFTP: Looking for CTLSEPD0C789D7F24D.tlv
Oct 15 04:48:26.000: TFTP: Sending error 1 No such file
Oct 15 04:48:26.084: TFTP: Server request for port 49157, socket_id 0x21F721CC for process 122
Oct 15 04:48:26.084: TFTP: read request from host 10.10.1.4(49157) via GigabitEthernet0/0.201
Oct 15 04:48:26.084: TFTP: Looking for SEPD0C789D7F24D.cnf.xml
Oct 15 04:48:26.084: TFTP: Opened flash:/its/vrf1/XMLDefault7942.cnf.xml, fd 10, size 1267 for process 122
Oct 15 04:48:26.084: TFTP: Sending block 1 (retry 0), len 512, socket_id 0x21F721CC
Oct 15 04:48:26.088: TFTP: Received ACK for block 1, socket_id 0x21F721CC
Oct 15 04:48:26.088: TFTP: Sending block 2 (retry 0), len 512, socket_id 0x21F721CC
Oct 15 04:48:26.088: TFTP: Received ACK for block 2, socket_id 0x21F721CC
Oct 15 04:48:26.088: TFTP: Sending block 3 (retry 0), len 243, socket_id 0x21F721CC
Oct 15 04:48:26.088: TFTP: Received ACK for block 3, socket_id 0x21F721CC
Oct 15 04:48:26.088: TFTP: Finished flash:/its/vrf1/XMLDefault7942.cnf.xml, time 00:00:00 for process 122
Oct 15 04:48:27.148: TFTP: Server request for port 49158, socket_id 0x21F721CC for process 122
Oct 15 04:48:27.148: TFTP: read request from host 10.10.1.4(49158) via GigabitEthernet0/0.201
Oct 15 04:48:27.148: TFTP: Looking for English_United_States/mk-sccp.jar
Oct 15 04:48:27.148: TFTP: Sending error 1 No such file
Oct 15 04:48:27.324: TFTP: Server request for port 49159, socket_id 0x21F721CC for process 122
Oct 15 04:48:27.328: TFTP: read request from host 10.10.1.4(49159) via GigabitEthernet0/0.201
Oct 15 04:48:27.328: TFTP: Looking for United_States/g3-tones.xml
Oct 15 04:48:27.328: TFTP: Sending error 1 No such file
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