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8327
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10
Helpful
6
Replies

CME tftp-server can't find phone files

Michael Durham
Level 4
Level 4

I cannot understand why my CME 2851 router cannot find the phone files and I get the following errors.  My phone files are in subdirectories.

 

ERRORS:

002852: Oct 6 19:00:13.005: TFTP: Looking for term75.default.loads
002853: Oct 6 19:00:13.005: TFTP: Sending error 1 No such file

002844: Oct 6 18:59:34.873: TFTP: Looking for XMLDefault.cnf.xml.sgn

002750: Oct 6 18:50:32.059: TFTP: Looking for SCCP75.9-2-1S.loads
002751: Oct 6 18:50:32.059: TFTP: Sending error 1 No such file

002754: Oct 6 18:51:20.684: TFTP: Looking for CTLSEP5C501545AA9F.tlv
002755: Oct 6 18:51:20.684: TFTP: Sending error 1 No such file

002762: Oct 6 18:51:20.916: TFTP: Looking for ITLFile.tlv
002763: Oct 6 18:51:20.916: TFTP: Sending error 1 No such file

002758: Oct 6 18:51:20.796: TFTP: Looking for ITLSEP5C501545AA9F.tlv
002759: Oct 6 18:51:20.796: TFTP: Sending error 1 No such file

002784: Oct 6 18:51:43.744: TFTP: Looking for English_United_States/td-sccp.jar
002785: Oct 6 18:51:43.744: TFTP: Sending error 1 No such file

002790: Oct 6 18:51:53.844: TFTP: Looking for United_States/g3-tones.xml
002791: Oct 6 18:51:53.844: TFTP: Sending error 1 No such file

 

FILES:

Directory of flash:/PhoneFiles/7975/

63 -rw- 356907 Oct 6 2017 16:45:24 -04:00 dsp75.9-2-1TH1-13.sbn
64 -rw- 1891024 Oct 6 2017 16:45:30 -04:00 jar75sccp.9-2-1TH1-13.sbn
65 -rw- 656 Oct 6 2017 16:45:30 -04:00 SCCP75.9-2-1S.loads
66 -rw- 660 Oct 6 2017 16:45:32 -04:00 term75.default.loads
67 -rw- 4639974 Oct 6 2017 16:45:12 -04:00 apps75.9-2-1TH1-13.sbn
68 -rw- 575490 Oct 6 2017 16:45:14 -04:00 cnu75.9-2-1TH1-13.sbn
69 -rw- 2211722 Oct 6 2017 16:45:22 -04:00 cvm75sccp.9-2-1TH1-13.sbn


Directory of flash:/
    1  -rw-    68193772  May 15 2014 06:54:22 -04:00  c2800nm-adventerprisek9_ivs-mz.151-4.M.bin
    2  drw-           0  Jul 28 2016 16:37:40 -04:00  Desktops
    7  drw-           0   Feb 8 2016 05:02:02 -05:00  HTML
   35  drw-           0   Feb 7 2016 21:38:58 -05:00  CME_GUI
   54  -rw-      496521   Feb 9 2016 13:26:54 -05:00  music-on-hold.au
   58  drw-           0   Feb 8 2016 04:28:52 -05:00  PhoneFiles

CONFIG:

tftp-server flash:/PhoneFiles/7975/dsp75.9-2-1TH1-13.sbn
tftp-server flash:/PhoneFiles/7975/jar75sccp.9-2-1TH1-13.sbn
tftp-server flash:/PhoneFiles/7975/SCCP75.9-2-1S.loads
tftp-server flash:/PhoneFiles/7975/term75.default.loads
tftp-server flash:/PhoneFiles/7975/apps75.9-2-1TH1-13.sbn
tftp-server flash:/PhoneFiles/7975/cnu75.9-2-1TH1-13.sbn
tftp-server flash:/PhoneFiles/7975/cvm75sccp.9-2-1TH1-13.sbn

1 Accepted Solution

Accepted Solutions

You are missing alias config. Your config should be as follow:

tftp-server flash:/PhoneFiles/7975/dsp75.9-2-1TH1-13.sbn alias dsp75.
9-2-1TH1-13.sbn
tftp-server flash:/PhoneFiles/7975/jar75sccp.9-2-1TH1-13.sbn alias
jar75sccp.9-2-1TH1-13.sbn
tftp-server flash:/PhoneFiles/7975/SCCP75.9-2-1S.loads alias SCCP75.
9-2-1S.loads
tftp-server flash:/PhoneFiles/7975/term75.default.loads alias term75.
default.loads
tftp-server flash:/PhoneFiles/7975/apps75.9-2-1TH1-13.sbn alias apps75.
9-2-1TH1-13.sbn
tftp-server flash:/PhoneFiles/7975/cnu75.9-2-1TH1-13.sbn alias cnu75.
9-2-1TH1-13.sbn
tftp-server flash:/PhoneFiles/7975/cvm75sccp.9-2-1TH1-13.sbn alias
cvm75sccp.9-2-1TH1-13.sbn

View solution in original post

6 Replies 6

Chris Deren
Hall of Fame
Hall of Fame

Post your config.

Do you have "type" defined under the ephone config?

Under telephony-service do you have "create cnf"?

ephone 10
device-security-mode none
mac-address 5C50.1545.AA9F
ephone-template 1
type 7975
mwi-line 2
button 1:10 2:1 3f8 4f6

!

load 7921 CP7921G-1.4.1SR1
load 7935 P00503021900
load 7960-7940 P00308000800
load 7962 SCCP42.9-2-1S
load 7975 SCCP75.9-2-1S
load 7985 cmterm_7985.4-1-7-0
time-zone 12

You are missing alias config. Your config should be as follow:

tftp-server flash:/PhoneFiles/7975/dsp75.9-2-1TH1-13.sbn alias dsp75.
9-2-1TH1-13.sbn
tftp-server flash:/PhoneFiles/7975/jar75sccp.9-2-1TH1-13.sbn alias
jar75sccp.9-2-1TH1-13.sbn
tftp-server flash:/PhoneFiles/7975/SCCP75.9-2-1S.loads alias SCCP75.
9-2-1S.loads
tftp-server flash:/PhoneFiles/7975/term75.default.loads alias term75.
default.loads
tftp-server flash:/PhoneFiles/7975/apps75.9-2-1TH1-13.sbn alias apps75.
9-2-1TH1-13.sbn
tftp-server flash:/PhoneFiles/7975/cnu75.9-2-1TH1-13.sbn alias cnu75.
9-2-1TH1-13.sbn
tftp-server flash:/PhoneFiles/7975/cvm75sccp.9-2-1TH1-13.sbn alias
cvm75sccp.9-2-1TH1-13.sbn

Thank you so much!!! That fixed it and our phones are now working.  Totally forgot about the alias part.

This thread was very helpful and just in case you see your config looks good and still not sure what is going on, do the following:

 

 

Take a look at the config file of the phone (Take a debug tftp events and debug tftp packets if needed to confirm which config file the phone is downloading)

 

Look for the user locale field:

 

<userLocale>
<name>Spanish_Spain</name>

 

In the "<name>XXXXX</name>" field make sure the name that is defined matches what you set in the "tftp server alias lines" as the example below

 

tftp-server flash:/XXXXXXX.jar alias XXXXXXX/mk-sccp.jar

--- > tftp-server flash:/mk-sccp.jar alias Spanish_Spain/mk-sccp.jar


In my case, the cme config was alright and the 69xx were getting the locale but not the 7942/62 and CIPCs. So, I compared the debugs and the config files and found this error:

 

2600555: Oct 9 10:33:26.052: TFTP: read request from host X.X.X.X(49289) via GigabitEthernet0/1.100
2600556: Oct 9 10:33:26.052: TFTP: Looking for User_Define_1/mk-sccp.jar
2600557: Oct 9 10:33:26.052: TFTP: Sending error 1 No such file


So, I manually changed the config file from:

 

<userLocale>
<name>User_Define_1</name>

 

To:


<userLocale>
<name>Spanish_Spain</name>

 

 

Also, for the CIPC I had to add the alias of the file it was looking for:

 

2667120: Oct 9 11:57:00.002: TFTP: Looking for Spanish_Spain/ipc-sccp.jar
2667121: Oct 9 11:57:00.002: TFTP: Sending error 1 No such file

 

--------- > tftp-server flash:/ipc-sccp.jar alias Spanish_Spain/ipc-sccp.jar


and it worked.

Im stuck why will this not work

tftp-server flash:term42.default.loads alias term42.default.loads
tftp-server flash:term62.default.loads alias term62.default.loads
tftp-server flash:7921-dictionary.xml alias 7921-dictionary.xml
tftp-server flash:7921-font.dat alias 7921-font.dat
tftp-server flash:7921-kate.utf-8.xml alias 7921-kate.utf-8.xml
tftp-server flash:7921-kate.xml alias 7921-kate.xml
tftp-server flash:be-sccp.jar alias be-sccp.jar
tftp-server flash:gp-sccp.jar alias gp-sccp.jar
tftp-server flash:ipc-sccp.jar alias ipc-sccp.jar
tftp-server flash:tc-sccp.jar alias tc-sccp.jar
tftp-server flash:td-sccp.jar alias td-sccp.jar
tftp-server flash:tc-sip.jar alias tc-sip.ja
tftp-server flash:rp-sccp.jar alias rp-sccp.jar
tftp-server flash:rtl-sccp.jar alias rtl-sccp.jar
tftp-server flash:gd-sip.jar alias gd-sip.jar
tftp-server flash:gh-sip.jar alias gh-sip.jar
tftp-server flash:td-sip.jar alias td-sip.jar
tftp-server flash:be-sip.jar alias be-sip.jar
tftp-server flash:gp-sip.jar alias gp-sip.jar
tftp-server flash:ipc-sip.jar alias ipc-sip.ja
tftp-server flash:mk-sip.jar alias mk-sip.jar
tftp-server flash:lk-sip.jar alias lk-sip.jar
tftp-server flash:mk-sccp.jar alias mk-sccp.jar
tftp-server flash:g3-tones.xml alias g3-tones.xmli
ROUTER1_VOICE_GW#
Oct 15 04:48:26.000: TFTP: Server request for port 49156, socket_id 0x21F721CC for process 122
Oct 15 04:48:26.000: TFTP: read request from host 10.10.1.4(49156) via GigabitEthernet0/0.201
Oct 15 04:48:26.000: TFTP: Looking for CTLSEPD0C789D7F24D.tlv
Oct 15 04:48:26.000: TFTP: Sending error 1 No such file
Oct 15 04:48:26.084: TFTP: Server request for port 49157, socket_id 0x21F721CC for process 122
Oct 15 04:48:26.084: TFTP: read request from host 10.10.1.4(49157) via GigabitEthernet0/0.201
Oct 15 04:48:26.084: TFTP: Looking for SEPD0C789D7F24D.cnf.xml
Oct 15 04:48:26.084: TFTP: Opened flash:/its/vrf1/XMLDefault7942.cnf.xml, fd 10, size 1267 for process 122
Oct 15 04:48:26.084: TFTP: Sending block 1 (retry 0), len 512, socket_id 0x21F721CC
Oct 15 04:48:26.088: TFTP: Received ACK for block 1, socket_id 0x21F721CC
Oct 15 04:48:26.088: TFTP: Sending block 2 (retry 0), len 512, socket_id 0x21F721CC
Oct 15 04:48:26.088: TFTP: Received ACK for block 2, socket_id 0x21F721CC
Oct 15 04:48:26.088: TFTP: Sending block 3 (retry 0), len 243, socket_id 0x21F721CC
Oct 15 04:48:26.088: TFTP: Received ACK for block 3, socket_id 0x21F721CC
Oct 15 04:48:26.088: TFTP: Finished flash:/its/vrf1/XMLDefault7942.cnf.xml, time 00:00:00 for process 122
Oct 15 04:48:27.148: TFTP: Server request for port 49158, socket_id 0x21F721CC for process 122
Oct 15 04:48:27.148: TFTP: read request from host 10.10.1.4(49158) via GigabitEthernet0/0.201
Oct 15 04:48:27.148: TFTP: Looking for English_United_States/mk-sccp.jar
Oct 15 04:48:27.148: TFTP: Sending error 1 No such file
Oct 15 04:48:27.324: TFTP: Server request for port 49159, socket_id 0x21F721CC for process 122
Oct 15 04:48:27.328: TFTP: read request from host 10.10.1.4(49159) via GigabitEthernet0/0.201
Oct 15 04:48:27.328: TFTP: Looking for United_States/g3-tones.xml
Oct 15 04:48:27.328: TFTP: Sending error 1 No such file