CMR/CDR export report

[Vyacheslav_Maliev]

Hi! I`ve generated CDR report from CUCM9 serviceability tool but there are not the whole call history as i know. Does somebody has this issue?

[Jaime Valencia]

You might want to elaborate on what you mean by the "whole" call history

If you mean you want to see calls from the day you installed CUCM, that will not happen, CUCM can only keep records for a maximum of 180 days.

[Vyacheslav_Maliev]

Yes, sure. By the "whole" i mean for example i`m trying to request CDR for one month deep and see only 5-10 calls to the our main inbound number. That`s unbelievable statistic even for the one day because we have dozens of calls each hour...

[Alexey Minaev]

Please chek CDR enable flag and CDR log calls with zero duration at  system > service parameters > advanced

[Vyacheslav_Maliev]

Thanks for your answer but cant find CDR flag, dont have "advanced" option in service parameters. How to find it?

[Alexey Minaev]

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/service/8_6_1/car/car/caranrpt.html#wp1037699

here is a step by step guide

[Vyacheslav_Maliev]

Don`t have "advanced" button for some reason...

[erikasasaki]

You would have to choose a server first......

[Vyacheslav_Maliev]

ok, server chosen but still dont have "advanced" button

[erikasasaki]

call manager service

[Vyacheslav_Maliev]

Ok, thanks! The CDR Flag has been already enabled. But "zero duration calls" disabled. is it right?

[Alexey Minaev]

You can mark it as enabled.

[Mohammed al Baqari]

+5 Alexey. Seems that your CDR isn't enabled hence you can see any CDR records.

You need to enable it on all servers.