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Communicator - Exception Error Default.xml

laurenepstein
Level 1
Level 1

‎07-09-2013 10:31 AM - edited ‎03-16-2019 06:17 PM

We are using Cisco IP Communicator 8.6.3 on Windows 7 systems and the app works fine when it does not have our high security polices applied.
But when I apply our Operational security policy (group polices with higher security), the app gets an error upon startup.
While the splash screen is loading, when it says "Starting Audio" it freezes and an error comes up that says "Communicator - Exception Error" "Default.xml".

I need help figuring out what is blocking the application from starting up correctly so I can change our policies.

Error log below:

Mon Jul 08 17:10:24.931 :    EE : (  4480) -CIPC| --> RunApplication
Mon Jul 08 17:10:24.931 :    EE : (  4480) -CIPC| --> CDll::loadLibrary(FileSystemDll.dll)
Mon Jul 08 17:10:24.931 :    EE : (  4480) -CIPC| <-- CDll::loadLibrary(FileSystemDll.dll)
Mon Jul 08 17:10:24.931 :    EE : (  4480) -CIPC| --> CDll::getProcAddress( FILEGetDirectorySeparator )
Mon Jul 08 17:10:24.931 :    EE : (  4480) -CIPC| <-- CDll::getProcAddress( FILEGetDirectorySeparator )
Mon Jul 08 17:10:24.931 :    EE : (  4480) -CIPC| --> CDll::getProcAddress( FILEGetCacheMountPoint )
Mon Jul 08 17:10:24.931 :    EE : (  4480) -CIPC| <-- CDll::getProcAddress( FILEGetCacheMountPoint )
Mon Jul 08 17:10:24.931 :    EE : (  4480) -CIPC| --> CDll::getProcAddress( FILEGetFlashMountPoint )
Mon Jul 08 17:10:24.931 :    EE : (  4480) -CIPC| <-- CDll::getProcAddress( FILEGetFlashMountPoint )
Mon Jul 08 17:10:24.931 :    EE : (  4480) -CIPC| --> CDll::getProcAddress( FILEGetRamMountPoint )
Mon Jul 08 17:10:24.931 :    EE : (  4480) -CIPC| <-- CDll::getProcAddress( FILEGetRamMountPoint )
Mon Jul 08 17:10:24.931 :    EE : (  4480) -CIPC| --> CDll::getProcAddress( FILEGetAppCiscoCommunicatorDir )
Mon Jul 08 17:10:24.931 :    EE : (  4480) -CIPC| <-- CDll::getProcAddress( FILEGetAppCiscoCommunicatorDir )
Mon Jul 08 17:10:24.931 :    EE : (  4480) -CIPC| --> CDll::getProcAddress( FILECreateDir )
Mon Jul 08 17:10:24.931 :    EE : (  4480) -CIPC| <-- CDll::getProcAddress( FILECreateDir )
Mon Jul 08 17:10:24.931 :    EE : (  4480) -CIPC| --> CLocStrings::setStringsFile
Mon Jul 08 17:10:24.931 : ERROR : (  4480) -CIPC|  &E CLocStrings::setStringsFile:

SFBStrings.xml, [2]
Mon Jul 08 17:10:24.931 :    EE : (  4480) -CIPC| <-- CLocStrings::setStringsFile
Mon Jul 08 17:10:37.456 :    EE : (  4480) -CIPC| --> CDll::loadLibrary(sfb.dll)
Mon Jul 08 17:10:37.473 :    EE : (  4480) -SFB| --> CLocStringsSFB::initalize()
Mon Jul 08 17:10:37.473 :  SPCL : (  4480) -SFB|  &S CLocStringsSFB::initalize(): forceReinitialize=0
Mon Jul 08 17:10:37.473 :    EE : (  4480) -SFB| --> CDll::loadLibrary(FileSystemDll.dll)
Mon Jul 08 17:10:37.473 :    EE : (  4480) -SFB| <-- CDll::loadLibrary(FileSystemDll.dll)
Mon Jul 08 17:10:37.473 :    EE : (  4480) -SFB| --> CDll::getProcAddress( FILEGetDirectorySeparator )
Mon Jul 08 17:10:37.473 :    EE : (  4480) -SFB| <-- CDll::getProcAddress( FILEGetDirectorySeparator )
Mon Jul 08 17:10:37.473 :    EE : (  4480) -SFB| --> CDll::getProcAddress( FILEGetCacheMountPoint )
Mon Jul 08 17:10:37.473 :    EE : (  4480) -SFB| <-- CDll::getProcAddress( FILEGetCacheMountPoint )
Mon Jul 08 17:10:37.473 :    EE : (  4480) -SFB| --> CDll::getProcAddress( FILEGetFlashMountPoint )
Mon Jul 08 17:10:37.473 :    EE : (  4480) -SFB| <-- CDll::getProcAddress( FILEGetFlashMountPoint )
Mon Jul 08 17:10:37.473 :    EE : (  4480) -SFB| --> CDll::getProcAddress( FILEGetRamMountPoint )
Mon Jul 08 17:10:37.473 :    EE : (  4480) -SFB| <-- CDll::getProcAddress( FILEGetRamMountPoint )
Mon Jul 08 17:10:37.473 :    EE : (  4480) -SFB| --> CDll::getProcAddress( FILEGetAppCiscoCommunicatorDir )
Mon Jul 08 17:10:37.473 :    EE : (  4480) -SFB| <-- CDll::getProcAddress( FILEGetAppCiscoCommunicatorDir )
Mon Jul 08 17:10:37.473 :    EE : (  4480) -SFB| --> CDll::getProcAddress( FILECreateDir )
Mon Jul 08 17:10:37.473 :    EE : (  4480) -SFB| <-- CDll::getProcAddress( FILECreateDir )
Mon Jul 08 17:10:37.473 :    EE : (  4480) -SFB| --> CLocStrings::setStringsFile
Mon Jul 08 17:10:37.473 : ERROR : (  4480) -SFB|  &E CLocStrings::setStringsFile:

SFBStrings.xml, [2]
Mon Jul 08 17:10:37.473 :    EE : (  4480) -SFB| <-- CLocStrings::setStringsFile
Mon Jul 08 17:10:37.473 : ERROR : (  4480) -CIPC|  &E CDll::loadLibrary(sfb.dll): ::LoadLibrary (sfb.dll)  FAILED (998)
Mon Jul 08 17:10:37.473 :    EE : (  4480) -CIPC| <-- CDll::loadLibrary(sfb.dll)
Mon Jul 08 17:10:37.504 :    EE : (  4480) -CIPC| --> CSFBAgentWnd::wndProc()::WM_CREATEMAINWND
Mon Jul 08 17:10:37.504 :  SPCL : (  4480) -CIPC|  &S CSFBAgentWnd::wndProc()::WM_CREATEMAINWND: ~~~~~ dwUpdateFinished = 0
Mon Jul 08 17:10:37.504 :    EE : (  4480) -CIPC| <-- CSFBAgentWnd::wndProc()::WM_CREATEMAINWND
Mon Jul 08 17:10:37.504 :    EE : (  4680) -CIPC| --> CDll::loadLibrary(sfb.dll)
Mon Jul 08 17:10:37.505 :    EE : (  4680) -SFB| --> CLocStringsSFB::initalize()
Mon Jul 08 17:10:37.505 :  SPCL : (  4680) -SFB|  &S CLocStringsSFB::initalize(): forceReinitialize=0
Mon Jul 08 17:10:37.505 :    EE : (  4680) -SFB| --> CDll::loadLibrary(FileSystemDll.dll)
Mon Jul 08 17:10:37.505 :    EE : (  4680) -SFB| <-- CDll::loadLibrary(FileSystemDll.dll)
Mon Jul 08 17:10:37.505 :    EE : (  4680) -SFB| --> CDll::getProcAddress( FILEGetDirectorySeparator )
Mon Jul 08 17:10:37.505 :    EE : (  4680) -SFB| <-- CDll::getProcAddress( FILEGetDirectorySeparator )
Mon Jul 08 17:10:37.505 :    EE : (  4680) -SFB| --> CDll::getProcAddress( FILEGetCacheMountPoint )
Mon Jul 08 17:10:37.505 :    EE : (  4680) -SFB| <-- CDll::getProcAddress( FILEGetCacheMountPoint )
Mon Jul 08 17:10:37.505 :    EE : (  4680) -SFB| --> CDll::getProcAddress( FILEGetFlashMountPoint )
Mon Jul 08 17:10:37.505 :    EE : (  4680) -SFB| <-- CDll::getProcAddress( FILEGetFlashMountPoint )
Mon Jul 08 17:10:37.505 :    EE : (  4680) -SFB| --> CDll::getProcAddress( FILEGetRamMountPoint )
Mon Jul 08 17:10:37.505 :    EE : (  4680) -SFB| <-- CDll::getProcAddress( FILEGetRamMountPoint )
Mon Jul 08 17:10:37.505 :    EE : (  4680) -SFB| --> CDll::getProcAddress( FILEGetAppCiscoCommunicatorDir )
Mon Jul 08 17:10:37.505 :    EE : (  4680) -SFB| <-- CDll::getProcAddress( FILEGetAppCiscoCommunicatorDir )
Mon Jul 08 17:10:37.505 :    EE : (  4680) -SFB| --> CDll::getProcAddress( FILECreateDir )
Mon Jul 08 17:10:37.505 :    EE : (  4680) -SFB| <-- CDll::getProcAddress( FILECreateDir )
Mon Jul 08 17:10:37.505 :    EE : (  4680) -SFB| --> CLocStrings::setStringsFile
Mon Jul 08 17:10:37.505 : ERROR : (  4680) -SFB|  &E CLocStrings::setStringsFile:

SFBStrings.xml, [2]
Mon Jul 08 17:10:37.505 :    EE : (  4680) -SFB| <-- CLocStrings::setStringsFile
Mon Jul

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2 Replies 2

ricardo_alderete
Level 1
Level 1

‎05-07-2014 08:28 AM

I only get this problem when i try to run IP Communicator from the Command Line. Is there any way around this? Any way to launch IP Communicator perhaps with some arguments in order to avoid getting the exception "Default.xml"?

0 Helpful

sirching99
Level 1
Level 1
In response to ricardo_alderete

‎02-02-2022 10:26 AM

It can be run successfully from the command line if you first change to foled the exe file is in: 

cd "C:\Program Files (x86)\Cisco Systems\Cisco IP Communicator"
call "C:\Program Files (x86)\Cisco Systems\Cisco IP Communicator\communicatork9.exe"

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