Configuring IVR in Cisco Unity 8.0?

[Pankaj Misra]

Hi

I have a Cisco Unity 8.0 (Windows Based) Server integrated with CUCM Version 8.5.1.12025-1. Here I want to enable IVR on a Single no.  and want-

A) Keys should point to a specific option like 1 for billing info, 2 for profile update  n so on.

B) How to integrate external database server (for billing info) with unity?

Can i configure all these in my existing setup or require any additional system ?

Thanks.

Regards

Pankaj

[acampbell]

Hi,

Have a look at this link.

You need to use call handlers

http://www.cisco.com/en/US/docs/voice_ip_comm/unity/8x/administration/guide/8xcusag040.html

Regards

Alex

Please rate useful posts

[Jaime Valencia]

You do not integrate Unity to any billing system, that would be CUCM

Configuring CDR Repository Manager

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/service/8_5_1/admin/sacdrm.html

HTH

java

If this helps, please rate

www.cisco.com/go/pdihelpdesk

[Pankaj Misra]

Hi java,

Just to make it clear, i am not specifically talking about cucm cdr billing.

I want to know, can we fetch the data from any external database server? For example i have a table in an external database server which contains user id and their bill of purchased items. In IVR if users presses 1 and specifies his user id, he will get his total bill.

I hope it will clear the scenrio. Is it possible to do so??

Thanks

Pankaj

[Jaime Valencia · Accepted solution]

Yes, but not Unity/CUC or CUE.

You would need to buy UCCX or UCCE to do so.

HTH

java

If this helps, please rate

www.cisco.com/go/pdihelpdesk

[Pankaj Misra]

Hi,

Thanks for reply.

I read the link provided by you. Its really helpful. but still i am not able to correlate the call handlers according to my requirement.

So Can you please send me any example configuration if you have?

Thanks

Pankaj