Connection Database Proxy - activate service failed

[Sue Fallon]

Hi there

I wonder if someone can help me with this?

I am trying to get the connection database proxy started but it just will not start.

So far i have an account that I am use to log into the Connection Servicability which has "Remote Administrator" role.

I have also set the service shutdown timeer to 999 days.

After all this the service will still not start.

Any advice would really be appriciated.

Thanks in advance
Sue

[Rob Huffman]

Hi Sue,

It's possible that the engineer who set this up originally

used a different admin account....... I would go ahead and

open a TAC case on this one now. You can open the SR

right from this page

https://supportforums.cisco.com/docs/DOC-13613

Cheers!

Rob

"A smile relieves a heart that grieves" 

- Stones

[Sue Fallon]

Thanks all, will log a call with our supplier. Thanks for all you input.

[Sue Fallon]

There was indeed a BUG in our version of Unity.

This has now been resolved.

We have accessed the original admin account that the system was installed on and had the pwd reset.

We then had to SSH into UNITY as Admin

Create a new user name and pwd to allow SSH access to ROOT.

     utils remote_account enable

     utils remote_account create USERNAME

Once you have the login details, log in to Unity with SSH.

Type in the following command to manually start the service.

     cuc_controlcenter.sh "Connection Database Proxy" activate

Hope this helps someone.

Sue

[Rob Huffman]

Hi Sue,

Thanks for posting back with your results! +5

This will really help someone else in the community somewhere

down the road Much appreciated!

Cheers!

Rob

PS: if you happen to know the bug ID please let us know.

"A smile relieves a heart that grieves" 

- Stones