02-19-2010 02:36 AM - edited 03-15-2019 09:29 PM
Hi there,
we're currently having this issue: one of our users, using a Cisco 7970 IP Phone, is randomly unable to hear his conversational partner. That means that for example two calls are ok but then the fith has this issue. Then the next call is fine again, but the following two have this issue. And so on...
Until now I unplgged her phone to make it reboot afterwards - problem still occurs
Then I reset her phone - problem still occurs
Since we don't have a spare 7970 I cannot switch the device to test if it's the phone which makes the problem.
Does anybody of you know this problem and even how to solve it ?
We are running Cisco Callmanager 4.3 on a Windows 2003 server.
Thanks in advance,
Niclas
02-19-2010 03:30 AM
Is this the only phone doing this issue? If so try re patching to a different port in the switch.If that doesn't work then i reckon the phone is faulty and you need to get another.
Cheers
Mark
02-19-2010 03:57 AM
Hi markbatts,
thanks for the hint !
I will try this.
Regards,
Niclas
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide